The Wufoo Blog

Archive of News & Updates

Hello Pagination!

By Patrick Leckey · March 14th, 2017

Hey form friends! Since this is my first blog post, figured I’d say hi - I’m Patrick, and I’m the new Engineering Manager for Wufoo here at SurveyMonkey. Super excited to be on this awesome team full of amazing people, and I’ll do my best to not bore you with all my upcoming blog posts - promise!

First up, (drum roll, please!)… Pagination! We’ve made a few changes to the Form Manager, so that your lists of forms is now broken down into pages. Now you can select how many forms you want to view per page. Pretty awesome, right!?

Why the switch to pagination?

There have long been battles over pagination, show everything, or the dreaded infinite scroll. The reality is, each have their place and there is no single right answer. Take Google for example: search results are paginated, but Google Images is infinite scroll - and in both scenarios, it works. Bing on desktop is paginated, Bing on mobile infinite scrolls - again, it just works.

On the other hand, lists can benefit from being broken into pages. You’re looking for something specific, and breaking that up into digestible chunks often reduces the amount of time it takes to find what you’re looking for. How many times have you been scrolling down a long list and breezed right past what you were looking for? It happens, and it’s super annoying - especially if you don’t know where it is in the list first.

The entire Wufoo team thought long and hard about what would be best for you, our lovely customers. Pagination just makes the most sense for Wufoo! You’ll be able to view a subset of forms at any given time, which will make the Form Manager load faster and be more scannable.

What about the search function?

In order to make the experience more consistent with other popular search interfaces, and to properly accommodate pagination, the search implementation is no longer real-time filtering the entire list of forms.

New search buttons

If you’re a bit skeptical about this change… don’t worry — it’s going to make the form manager far easier to manage! We’ve added in a couple of lovely buttons for you: Search and Clear. For customers with a large number of forms (and there are many!) this will drastically decrease both Form Manager and search result page load times - basically, we want to help you get your work done faster and smoother with a more familiar flow.

And there you have it! Pagination: one step close to an even better form manager. We know you’ll agree these changes are for the better - and we can’t wait to show you what we’ve got in store for the future!

Instantly contact leads by integrating Wufoo and DYL lead management software

By Praveen Chandran · March 2nd, 2017

You’ve set up a Wufoo web form on your business site and, just like that, you’re collecting leads left and right. Naturally, you’re busier than ever. But your sales lead form keeps filling your email inbox with new prospects! A day or two later, when you finally get to everyone, your hot leads have all turned into chilly popsicles. Eep!

Enter, DYL lead management software, which keeps hot leads from going cold by instantly calling or texting prospects who fill out your lead generation form. This means you’ll never have to manually dig through emails to find the contact details of your prospects and, more importantly, your prospects will never get stuck in inbox purgatory.

DYL’s phone system and lead management software integrates seamlessly with any Wufoo form that has a phone number field. The second your prospect submits a form, DYL triggers a call to your office or cellphone. Just pick up the phone, dial “1,” and start chatting with a new prospect before anyone else does.

If you’re more of a written-word fan, DYL can automatically send prospects a text message from your phone. Recipients open 99% of texts, making them a powerful addition to any business’s sales arsenal. These messages can include photos or documents, sent straight from your desktop to your prospect’s phone. That’s pretty cool.

 

 

Integrating Wufoo and DYL is super easy:

  1. Copy the special Wufoo email address provided by DYL.
  2. On your Wufoo form, navigate to “Notification Settings.”
  3. In the “to Another Application” drop down menu, pick “WebHook”.
  4. In the “Your WebHook URL” field, enter https://dialyourleads.com/post/wufoo.
  5. In the “Your WebHook Handshake Key” field, paste the special email address provided by DYL.
  6. Check the box “Include Field and Form Structures with Entry Data.”

 

 

Great news! Our friends at DYL are currently offering Wufoo customers a 20% discount on all new DYL services. Redeem this offer online or call DYL at 855-777-5817 for assistance.

In case you missed it! Wufoo’s 2016, inspired by you

By Praveen Chandran · November 17th, 2016

wufoo online forms calendar‘Tis the season for highlight reels and nog. Lots of nog. In addition to partaking in holiday cheer, we’re thinking about how grateful we are to customers like you. For 10 years, you’ve inspired us to do our best work. And this year was no different—from product and design improvements to celebrating our partners. So without further ado, here’s a roundup of our 2016, dedicated to you!

1. Celebrating 10 years of Wufoo - Did you know that Wufoo’s 10 years old? After millions of customers, forms and entries, we’re going stronger than ever, thanks to the overwhelming support from amazing customers like you. We looked back at the top 10 critical moments that defined our journey, and, of course, celebrated the only way we know—with crazy fun events.

Screen Shot 2016-11-17 at 3.49.47 PM

2. A new template gallery to usher in a new era of forms - Who wants to build an online form template from scratch? If you’re like most, you probably just want to start using your form right away. So we added a bunch of new templates our popular Form Template Gallery, improved the search function, and gave our design a complete facelift.

3. Website design refresh - “Enough with the yellow stripes already!” you told us. And we listened. Whether you’d like to learn about Wufoo’s fantastic features, look at examples, compare payment providers before you integrate one with Wufoo to accept payments, or look at how we serve the education industry, we made it easier to find information through our design and content refresh.

4. A new form manager - In any given day, you’re most likely to use Wufoo’s Form Manager and Form Builder. So we chose to make these more user-friendly by updating their look and feel and make the most used options like Themes and Share Form more easily accessible.

5. New themes to make your forms look awesome - Some of you let us know that you didn’t have time to design new themes and apply to forms—and that the themes we had weren’t exactly what you wanted. So we launched six new themes that’ll make your forms look fantastic.

6. Redesigned share page - We chose to give a long overdue design refresh to the Share Page to make the various share options more easily accessible.  We also added new options, like the ability to share your forms on LinkedIn and Google+ to help you collect more entries for your form.

7. We are serious about security - Our customers love us for being a fun brand with cute little dinosaurs and all. However, we’re very serious about security of our customer accounts and data. So we’ve updated our password and security rules to help keep your account safe and ease your mind.

8. Celebrating partners - Our partners are integral to serving our customers well through integrations with commonly used applications. So, we revamped our partners page so that you can find relevant partner integrations easily. As always, we kept you informed throughout the year on how you can make these integrations work for you—use automate.io to support data exports, move data to Google sheets, or learn different ways in which you can benefit from Zapier workflows.

9. Completely revamped our help center - We reorganized and added lots of new articles to our Help Center so it’s even easier to search and get answers faster. Check it for great tips on using Wufoo.

10. TrustRadius 2016 top rated survey tool of the year award - Thanks to your support, TrustRadius gave Wufoo the top rated survey tool of the year award for 2016.  The award reinforced our values that if we continue to do good things for our customers, they will continue to support us forever.

As we enter 2017 and begin our journey towards another decade of Wufoo, we vow to keep making Wufoo better every day for you. We’ve got a ton of exciting features and updates planned for 2017. Watch our blog for more updates from us in the next few months—and follow us on Facebook, Twitter, LinkedIn and Instagram to stay on top of everything happening in the world of Wufoo.

New Security Update

By Renee Morris · October 20th, 2016

Hey form friends! We’re publishing some updates to our password policy as part of our ongoing efforts to help protect you and your data. These changes are in line with standard best practices, and will help to increase the strength and security of your Wufoo account.

 

Increased Password Strength

Two of the major factors in password strength are the variety of characters you choose, as well as the total number of characters used. To improve all Wufoo passwords, when choosing a new password you’ll now be required to use:

  • a minimum of 7 characters
  • at least one letter
  • at least one number

We also recommend including other types of characters such as punctuation and symbols for even more secure passwords.

 

More Frequent Password Changes

If your password is compromised, you can greatly limit the potential impact by regularly updating your password. To encourage this, we’ll be requiring a password change at least once every year. Going forward, if you haven’t changed your password in the last 12 months, you’ll be prompted to choose a new password on your next login. Along with this, you won’t be able to reuse your last 4 Wufoo passwords. To summarize, your passwords:

  • must be changed at least once every 12 months
  • can’t match any of the last 4 passwords used

For even better security, we strongly recommend using a password unique to Wufoo, and avoid reusing your passwords with other services.

 

We’re proud to help you build tons of amazing online forms, and we’re committed to protecting you and your information, so we’ll continue to work on improving the safety and security of Wufoo for everyone.

 

If you have any questions, feel free to contact us and we’ll be happy to help you out.

 

Update on Google Image hosting capability

By Cody Curry · August 26th, 2016

As you probably know, images play a big part in how we interact with forms. Whether it’s your organization’s logo, product images, or just a nice picture of your favorite dinosaur—they’re important. We wanted to let you know about a change that is coming up from Google that may impact you and your forms in the near future.

For a long while, Google has allowed folks like you and me to upload our images in Google Drive, then connect to them and display them in locations outside Google, like Wufoo. This is particularly useful for displaying logos and images on your Wufoo forms, and has been a fantastic way to host your images for free.

Beginning August 31st, 2016, this feature will no longer be available from Google. When that change happens, any images that you have hosted on Google Drive will stop being displayed on your Wufoo forms.

But don’t fret

To help ease the transition, we have a few suggestions. Our favorite is to re-upload your logos and images over at Dropbox.com. They graciously allow people to link to images they have in their Dropbox account.

  • First off, upload your files to Dropbox then grab your share link. It will be formatted just like this link: https://www.dropbox.com/x/xxxxxx/image.jpg?dl=0
  • You can make one quick change to this URL for it to work in Wufoo. Change the 0 at the end to a 1. In the end the formatting will look like this: https://www.dropbox.com/x/xxxxxx/image.jpg?dl=1
  • Note the 1 at the end and the https:// at the beginning? Awesome. Replace the link to your image from Google with that new link, and you’ll be all set.
  • More options

    Another option for you is to host your own images. While this does take a bit more savvy—as well as bit more money—this is definitely the most future-proof method to make sure your images are always available exactly where you want them.

    One key aspect of hosting your own images, is that you’ll need to have an SSL certificate installed. Because Wufoo forms use SSL encryption by default, your images need to be hosted somewhere with SSL encryption too. Talk to your web developer or your hosting company to see if they can help you get an SSL certificate installed if that’s the route you plan on going.

    These methods will work anywhere in Wufoo, whether it’s your logo, an image within your form, or a background for your theme.

    Please let us know if you have any questions or comments and Cody can help!

    How to bcc with the best of them using Solve and Wufoo

    By Kayte Korwitts · August 26th, 2016

    We love welcoming old friends back onto the blog. Way back in the day, ok actually just a few years ago, we featured one of the most powerful players in the cloud-based CRM space—Solve.

    Well, guess what—they’re back once more. This time to share a super specific use case but one showcasing CRM and Wufoo features that can be used by all types of businesses. Mike McNulty of the Marketing team is here to run through you some quick and easy steps.

    Take it away, Mike!

    Maintaining a complete communication history with your clients is necessary to building trust and deepening that crucial relationship. This is especially the case when it comes to the realtors we work with. Their clients are constantly scheduling, rescheduling and need responses fast.

    Admidst all this daily chaos of plannig, it’s important to lean on systems that can jump in and automate your repetitive work while still keeping track of it all. So, Realty teams should be particularly happy to hear about Wufoo’s latest features, starring that mainstay of email etiquette—the bcc.

    Why it works

    Realtors use Wufoo forms on their website to collect prospective home buyer or seller info and save it in their CRM. When the prospect completes the form, Wufoo can immediately reply back for you, with a personalized email to begin qualifying the client.

    This makes it easy for Realty teams to become uber-responsive while automatically capturing details on their new web-leads. But while Wufoo has taken the initial reply off your plate, it’s important to keep track of what’s being sent, to whom and from where.

    How it works

    Wufoo’s new bcc feature gives our clients the option to discreetly copy that email to their CRM and automatically link it to that client’s newly minted record.

    Realtors should take full advantage by BCC’ing a copy of their Wufoo email to their Solve workgroup email address or any other CRM dropbox, where the email will be shared with the team. So if that client calls, any team member will be able to quickly glance at their record and reply as though they wrote it themself.

    Maintaining a complete communication history of clients may be hard, especially if you are a busy Realtor, but Wufoo is doing their part to make it easy.

    Here’s a peek at what it looks like in action:

    Screen Shot 2016-08-26 at 11.46.41 AM

    Don’t hesitate to reach out below in the Comments section with any questions!

    Learn more on how to setup Wufoo and Solve together.

    Well, Hello cc: and bcc - New Feature!

    By Praveen Chandran · June 16th, 2016

    Notifications, notifications, notifications. They’re key to staying on top of your form entries after you deploy a form.

    You want to know as soon as the entries start rushin’ on in. Why? So you can take fast action on all those hot entries of yours, of course. Thus far, you’ve probably relied on setting up basic email and text notifications. Or maybe a notification based on the value of a form entry, oooorr even get custom notifications using our Webhooks integration.

    So guess what? We’ve kicked up our notifications capabilities up a notch. Say hello to cc and bcc capabilities, form fans. You can find these handy little fields in Form Settings for confirmation emails, notifications (when you use “customize notification email” option) and in Form Rules.

    Confirmation Email

    Notification Settings

    Form Rules

    Now it’s guide time! Read. And learn.

    2 quick tips for making your notifications more awesome with cc/bcc

    1. Mark the special email address of your CRM like Salesforce in bcc of your notification or confirmation email so that it gets recorded towards the appropriate lead or contact in the CRM. Most top CRMs support this email forwarding feature with special email addresses.

    2. Send the notification email or confirmation email to specific team members in cc or bcc. These emails can also be based on pre-defined values in the form rules to help with simple workflow management within your team.

    Now cc/bcc on! Let us know what you think.

    Please share your use cases of using cc and bcc with us in the Comments section.

    Celebrating 10 Years: Announcing New Themes

    By Praveen Chandran · June 2nd, 2016

    Yep, it’s official.

    We just completed 10 years of happily serving our customers and we look forward to serving you for many more years in the future. Our 10th year anniversary was made even more special thanks to this.

    Again, thanks tons for giving us the opportunity to serve you. To kick celebrations off, we’ve started rolling out a series of changes that’ll help you create even more awesome forms for whatever your needs may be.

    So let’s get to it—hello, Themes. Selecting a designed Theme for your form not only dazzles things up for your customers but it can help build trust—just another reason for them to willingly fill out your form, and we’ve got six new themes for you to choose from.

    Fonts are bigger and easier to read and on mobile. Rounded corners, razor-sharp edges, no borders, new colors, shadowing—there are a bunch of different design tactics we developed to make your forms stand out. Here’s where to find them:

    Wufoo Themes

    Take a gander at Kingfisher and Periwinkle:

    Kingfisher Periwinkle

    And because we’re Wufoo wizards, these new themes will magically appear among your list of existing Themes. If you’re in a rush though, pick just one and make your form look great.

    Never explored how to customize logos? Or adding your own custom Theme? You know what to do—click both those hyperlinks and get going, form fans. Heads-up: These six new themes can’t be customized when using our Themes Manager. Minor formatting challenges may pop up if you use with custom themes keywords. Why? It’s not considered a best practice to use columns in form design.

    This is just the beginning of many more cha-cha-changes to be expected from Wufoo, including additional Themes, so please stay tuned.

    As always, we’d love to hear from you. Leave questions, comments, or your fave memes in the Comments below.

    Announcing Updates to Form Manager

    By Praveen Chandran · May 23rd, 2016

    Form Manager is one of the core parts of Wufoo with which you interact every day. When you logged into your Wufoo account today, you may have noticed a few significant changes in the Form Manager. Trust us—that’s intentional!

    We chose to give a long overdue refresh (or makeover if you will) to the Form Manager. Doing this also set the stage for a series of additional changes and new features in the Form Manager still to come. Keep us honest with that and keep an eye on your Form Manager or here on the blog in the next few months for update tidbits.

    So you may be saying to yourself—if it ain’t broke, don’t fix it. Don’t worry, we’re a fan of that motto too. You’ve let us serve you with fantastic form service for the past 10 (eep!) years so as a big fat Thank You—we’re helping you get to your most favorite form functions even faster. Faster is better.

    Now let’s dive into all this change, shall we? Hit it.

    1. Bigger everything

    Over the last 10 years, the dinosaurs at Wufoo have grown bigger and so have the size of your monitors. However, Form Manager has always remained small leaving plenty of prime real estate un-used. That changes now. We chose to expand the size of the Form Manager. Along the way, we also made the fonts bigger so that you don’t have to go searching for a magnifying glass when looking at our Form Manager.

    2. Reminders on form status

    You have a business to run, customers to focus on and other important things to take care of. We get it. So, to help you be more productive without remembering the little details, we added noticeable reminders to forms that have not been shared yet. These reminders will help get your forms in front of your customers and start collecting data on your end even sooner.

    01. Share Form

    3. Visual indicators

    As you’re scanning through the list of forms, in the past, it was hard to differentiate between public and private forms. Hello to today! Now you have two visual indicators to scan and pick out private forms much faster. 1. The form icon will be grayed out for private forms. 2. The share option will be grayed out and will not be clickable for private forms. Fast and furious indeed!

    02. Visual indicators

    4. No more “hover over”

    Some of you have said that it’s distracting to have the form options pop-up even when you casually hover over form name. Additionally, the need to hover over to view form options made the experience cumbersome in tablets. We got rid of the requirement to hover over and instead display the menu options right next to the form name. Boom—faster navigation when on desktop and using tablets.

    5. All your favorites grouped under “Edit”

    Edit, view, rules, notifications and integrations are the options most accessed by our users. Grouping them together under Edit menu would help you get to these most-used options much more quickly.

    03. Edit Form

    6. “More” really does give you more value

    In the past, you had to get to the share page in order to access API information. In other words, the access to API was tricky. Come on, this is not a treasure hunt. The API information and other important features like duplicate, delete, make a form private or public and add password (only for public forms) now live under the More menu.

    04. More Menu

    7. Get to your entries faster

    You do all the hard work creating, designing and deploying your forms to collect data. Shouldn’t you be able to get to this data quickly? The Entries menu is here to serve all your data and analytics needs. With the options in this menu, you should be able to get to form analytics and view all the form entries.

    05. Entries Menu

    We also display the total number of entries and number of entries today right next to the form name. Yep, one less click to get to stats on entries.

    06. Number of entries

    8. Future changes

    These changes are just the beginning, form fans. They’re meant to be stepping stones towards adding important features like organizing forms into folders, taking bulk actions on forms and more. Again, keep an eye out.

    Our goal is to make creation and deployment of form with Wufoo fast, fun and easy. We believe these changes and the updates planned in the near future will help accomplish this objective. We definitely like to hear your thoughts on these changes. Please share your thoughts, comments and suggestions with us!

    What We’ve Learned, What it Means for You, and Thank You

    By Renee Morris · April 26th, 2016

    TrustRadius_storyIt’s no secret that we care a lot about you, dear customers. Nay, we love you and we’re not shy about sharing that love either. Our team’s goal is to make your form-building lives easier, help build your businesses and well, you know, we want to help you make the web a better place. Not too much to ask, right?

    Now when we learned that a 2016 Top Rated badge was recently awarded to us by TrustRadius—one of the most trusted review sites for business technology—we’ll be honest…it felt pretty darn great. Thanks for the love. All of us on the Customer Support team work hard to make sure Wufoo is fast, easy, and fun.  So it means the world to us to know that our hard work really is making Wufoo great for all of you.

    We’d love to take a quick minute and call out a few of the feedback trends shared by our users on TrustRadius:

    1. Sense of Humor: Life is better when you can laugh about it. And as it turns out, that’s also the case with form-building software. “Sense of humor. In times when we needed customer support, we were always left grinning at the tongue in cheek nature of the feedback or instructions if something seemed wrong.”
    1. Hands-On Support: People learn in many different ways, but one of the most effective is demonstration. When it’s easier to teach by showing instead of telling, we’re happy to put on our form-building gloves and dive in with you help get you started.  “In certain instance, they would even create a form (in my account) to demonstrate the solution.”
    1. Fast Answers: We’re a small, dedicated team bridging two continents and we do our best to answer your questions within a few hours. Picture an international relay race where everyone’s firing off helpful emails left and right—except with dinosaurs. “I would email them a question and they never failed to respond in less than a few hours.”
    1. Commitment to Helping Customers: While our Help Center is full of awesome tips, we can’t always anticipate every question before it arrives. That’s where the Customer Support team gets a chance to shine. We’re committed to helping customers through the entire form-creation process and we’re always up for a challenge. “It is sometimes hard to find the answers in the documentation library for advanced issues; but the “ask support” option has always helped.”
    1. Personal Touch: If it wasn’t already clear, we really love our Wufoo community. One of our favorite traditions that’s been around since Wufoo’s earliest days is writing personalized thank you cards to our loyal customers. Every week, we all take a little time together to draft, decorate, and mail out hand-written notes to a handful of Wufoo users. This tradition encourages us to spend some time away from our computers, reflecting on our customers, our roles, and our team. And as a bonus, we’re teaching millennials how the United States Postal Service works (it’s like email, but analog).

    Big big thanks goes out to TrustRadius for capturing the authentic voice of our customers and from the bottom of our hearts, form on!

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      The Wufoo Blog is the official online publication written by the developers of Wufoo about their online form builder, form-related technologies, and whatever else may fit their fancy—like robots.

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