The Wufoo Blog

Archive of News & Updates

What We’ve Learned, What it Means for You, and Thank You

By Renee Morris · April 26th, 2016

TrustRadius_storyIt’s no secret that we care a lot about you, dear customers. Nay, we love you and we’re not shy about sharing that love either. Our team’s goal is to make your form-building lives easier, help build your businesses and well, you know, we want to help you make the web a better place. Not too much to ask, right?

Now when we learned that a 2016 Top Rated badge was recently awarded to us by TrustRadius—one of the most trusted review sites for business technology—we’ll be honest…it felt pretty darn great. Thanks for the love. All of us on the Customer Support team work hard to make sure Wufoo is fast, easy, and fun.  So it means the world to us to know that our hard work really is making Wufoo great for all of you.

We’d love to take a quick minute and call out a few of the feedback trends shared by our users on TrustRadius:

  1. Sense of Humor: Life is better when you can laugh about it. And as it turns out, that’s also the case with form-building software. “Sense of humor. In times when we needed customer support, we were always left grinning at the tongue in cheek nature of the feedback or instructions if something seemed wrong.”
  1. Hands-On Support: People learn in many different ways, but one of the most effective is demonstration. When it’s easier to teach by showing instead of telling, we’re happy to put on our form-building gloves and dive in with you help get you started.  “In certain instance, they would even create a form (in my account) to demonstrate the solution.”
  1. Fast Answers: We’re a small, dedicated team bridging two continents and we do our best to answer your questions within a few hours. Picture an international relay race where everyone’s firing off helpful emails left and right—except with dinosaurs. “I would email them a question and they never failed to respond in less than a few hours.”
  1. Commitment to Helping Customers: While our Help Center is full of awesome tips, we can’t always anticipate every question before it arrives. That’s where the Customer Support team gets a chance to shine. We’re committed to helping customers through the entire form-creation process and we’re always up for a challenge. “It is sometimes hard to find the answers in the documentation library for advanced issues; but the “ask support” option has always helped.”
  1. Personal Touch: If it wasn’t already clear, we really love our Wufoo community. One of our favorite traditions that’s been around since Wufoo’s earliest days is writing personalized thank you cards to our loyal customers. Every week, we all take a little time together to draft, decorate, and mail out hand-written notes to a handful of Wufoo users. This tradition encourages us to spend some time away from our computers, reflecting on our customers, our roles, and our team. And as a bonus, we’re teaching millennials how the United States Postal Service works (it’s like email, but analog).

Big big thanks goes out to TrustRadius for capturing the authentic voice of our customers and from the bottom of our hearts, form on!

Sneak Peek Into What’s New at Wufoo

By Michael Lim · April 6th, 2016

New BeginningsAs many of you have already noticed, we’ve been rolling out some changes to Wufoo. As we approach our 10th birthday, we’re excited to highlight the recent updates and give you a little preview of what’s coming next.

New background

The most obvious change is probably the new background. We’ve opted for a simpler style this time, removing the old yellow stripes. This is a big step towards our plans to bring a fresh look and feel to Wufoo.

Easy Form Builder access

Clicking on a form title in the Form Manager now takes you directly to the Form Builder. This is a great way to make some quick changes or additions to a form. You can still access the Form Builder through the Edit button under the form as well.

Got new entries? Find them fast!

If you’ve gotten some new entries in the last day, the Form Manager displays a count of those entries next to the form title. To make it even easier to check on your latest entries, clicking the green Entries notification will now take you straight to the Entry Manager. As before, you can also continue to use the Entries button under the form.

Quickly share or embed a new form

After saving your changes in the Form Builder, we provide some handy links to help you take the next step in preparing your form. Our latest addition to these options is a direct link to your form’s Share page. Since this is the best place to find all of the options for sharing or embedding your form, it felt only natural to make the Share page only a click away from the Form Builder.

Updated Share page

The Share page has been updated before but we’ve got some new ideas that we’re getting ready to roll out. As with the rest of the changes, the focus will be on helping to streamline your workflow and making it easier to find the most commonly used features.

Form Manager design and layout

The Form Manager is where many of you spend a lot of time, and we’re hoping to make that time a little more enjoyable and productive. We’ll be looking at ways to better organize some of the existing features and continuing to make the Form Manager a little easier on the eyes. The new design should also make it easier for us to adapt and expand the Form Manager to accommodate any additional changes in the future.

As always, our goal is to make building online forms fast, easy, and fun. We hope these updates will help with that goal, and we’d love to hear what you think too. If you have any thoughts, comments, or suggestions, please share them with us!

Simple Way to Limit Coupon Code Redemptions with Max Quantities

By Johan Lieu · December 3rd, 2015

Previously, we’ve shown how you can add coupon code functionality to your Wufoo payment forms, allowing you to run promotional discounts for your customers and boost sales. But one limitation was the fact that the coupons were unlimited and the only way to turn off coupons was to hide the coupon field.

Now with Max Quantities, this is no longer the case.

And best of all, it’s super simple to set up!

01-max-quantities-coupon

After following the steps to setup your coupon fields on your Wufoo form, you’ll just do one small thing. Select the Got a coupon? checkbox field and in the Field Settings tab, click on and enable Max Quantities. Next, enter in the maximum number of times you want your coupon to be redeemed. In my example, I choose 100 because, you know, round number bias.

Click Save Form and you’re done. You’re now the proud owner of a Wufoo payment form with limited use coupons!

Queries for Johan? You know where to go.

New Feature Announcement! Introducing Max Quantities!

By Johan Lieu · October 9th, 2015

Today we’re excited (can you tell - check out all the !!) to announce the official release of our latest feature, Max Quantities! This feature involved a lot of in depth work from the entire Wufoo team and touched nearly every nook and cranny of Wufoo itself. We’re super proud of the work and we’d love to share what Max Quantities can do for you.

Max Quantities is a new powerful feature that allows form owners the ability to limit the number of times a specific field choice can be selected. Where previously you could limit the number of times someone could fill out your form as a whole, now with Max Quantities form owners can limit and restrict the number of times your form users can select individual field choices. This is perfect if you have a max number of a certain item and want to make sure you don’t run out and have to inform disappointed customers you’re out of stock.

max-quantity-form-in-action

Max Quantities can be used for any number of circumstances and use cases where you have a certain limited number of items and want to make sure you don’t commit to more than you have on hand. Let’s say for example you’ve got your mitts on a limited run of t-shirts and want to offer them to your fans in a first-come, first-serve fashion. But you only have 10 smalls, 15 mediums, and 10 larges. And you want to make sure that if you’re out of a particular size, subsequent fans are unable to select the size that’s out of stock. Lucky for you, Wufoo and Max Quantities is here to save the day.

Within the Wufoo Form Builder for certain field types (Checkboxes, Multiple Choice, and Dropdown), you’ll find a new option named, coincidentally, Max Quantities. Choose this option and you’ll see a new option appear for all of your individual field choices. This field is where you’re specify how many times your form users can select that option before it is no longer selectable on your form. Put in a number for the max number of entries you’d like to receive for a specific field choice and then click Save.

out-of-quantity

And magically, when say your surprisingly tiny fan base has taken all of your small t-shirts, your Wufoo form will display the small t-shirt size as disabled and your future form users will no longer be able to select the option as part of their form submission.

Voila, Max Quantities! The possibilities for Max Quantities are endless; limited ticket sales, limited reservation time slots, any situation where you’ve got a limited inventory of items, time, seats, or passes, etc, and want to make sure you don’t overbook or oversell, Max Quantities is right there for you.

We’d love to hear how you’d use or are using Max Quantities. And of course, leave us your comments or feedback below.

Nonprofits + Wufoo: Improving Workflow with Forms

By Johan Lieu · September 4th, 2015

Giving back has always been important to us here at Wufoo and SurveyMonkey so we’re super proud and excited to talk about some changes we’ve made specifically to make Wufoo even better for nonprofit organizations. Many have used Wufoo for a long time now to help streamline day to day tasks, organize and run events, manage volunteers, and even raise money to help keep the lights on, all with the singular purpose of making the world, yes, a better place.

We spoke to quite a few nonprofits who use Wufoo daily and asked what we could do to make Wufoo an even better and more powerful tool for their specific needs. What’d we hear the most? Make it easier to organize forms as well as see entry and submission data at a glance. So, that’s what we worked on!

For new nonprofit organizations, we’re rolling out some tweaks to the old standby, the Form Manager. For these organizations, special forms will be categorized under three headings of Volunteer Registration, Event Registration, and Fundraising. As you can see, these categories will allow nonprofit organizations the ability to sort their forms by type. And perhaps more importantly, each category heading will have a quick-at-a-glance dashboard displaying the most important numbers. It makes it even easier for nonprofit organizations to keep their forms orderly as well as makes it easier to see just how well their forms are performing. All of this is crucial for super important fundraising efforts.

We’re slowly rolling out these new features to the Form Manager for nonprofit organizations and you can read more about what we’ve built for nonprofits in our new dedicated section. If you’re an existing nonprofit Wufoo user, hold on tight! We’ve not forgotten you! We’ll announce plans shortly about expanding these new features to all accounts but we’re not quite ready for that news just yet.

Feedback, notes, comments, or general salutations, please leave it below! We’d love to hear what you think about these new features to help nonprofits change the world for better.

Making Wufoo More Secure. What You Need to Do by September 21, 2015.

By Johan Lieu · August 18th, 2015

Note: Beginning September 3rd, 2015, Wufoo will be upgrading our server infrastructure to enhance system performance and security. Wufoo will upgrade our security certificates so that they are signed with Security Hash Algorithm 2 (SHA-2). Please read on if you use the Wufoo API, Webhooks, or access Wufoo via older technology and browsers.

In our ongoing effort to increase the security of Wufoo and keep up with best practices, Wufoo will be upgrading our security certificates so that they will now be signed with the more secure and industry accepted Security Hash Algorithm 2 (SHA-2). This change will occur and go live on September 3, 2015.

Almost all Wufoo customers and users will be totally unaffected by the change and service will continue as normal. Generally, if you or your users use any of the OS’s or browsers or higher in the following list, you will be unaffected by this change:

Operating Systems

  • Android 2.3+
  • Apple iOS 3.0+
  • Blackberry 5.0+
  • ChromeOS
  • Linux distributions newer than 2008
  • Mac OS X 10.5+
  • Windows XP with Service Pack 3
  • Windows Vista
  • Windows 7
  • Windows 8
  • Windows 10
  • Windows Server 2003 with KB938397

Browsers

  • Chrome 26+
  • Firefox 1.5+
  • Internet Explorer 8+ (Windows XP with Service Pack 3)
  • Konqueror 3.5.6+
  • Mozilla 1.4+
  • Netscape 7.1+
  • Opera 9.0+
  • Safari 3+

There are some users who are using older technologies and software and may be affected by increasing the security of our certificates. We strongly advise you to update your technologies to meet the above list to ensure continued and uninterrupted Wufoo service. If you or your users are using the following technologies, access to secure Wufoo forms, the Wufoo API, and even Webhooks will be affected.

Operating Systems

  • Windows XP without Service Pack 3
  • Windows Server 2003 without KB938397
  • Linux distributions older than 2008

Browsers

  • Any browser version that is older than listed above.

If you or your users are using these older technologies, your access to secure Wufoo forms, the Wufoo API, and even Webhooks will be affected. In order to keep communications between Wufoo and its customers as secure as possible, we need to update our certificates to be signed by Security Hash Algorithm 2 (SHA-2) which means users on these older technologies will need to update to newer, more modern, and more secure versions to continue to use Wufoo.

You can reference this document for further detailed information about which browsers and operating systems support SHA-2 and which do not support it. If you have further questions or need support, please contact us at Wufoo Support and we’ll do our best to help you out.

Top 5 Event Registration Form Templates!

By Johan Lieu · June 30th, 2015

We’re right at the beginning of summer (at least here in the Northern Hemisphere, Southern Hemisphere we see you) and the thing that I think of when someone mentions summer is events. Lots and lots of events. And if you’re running or hosting an event, now’s the best time to use Wufoo. Let’s do a quick run down of the top five most popular events and registration form templates and see which one works for you.

1. Workshop Registration

If your company or organization is hosting a workshop to help employees or even customers learn, this is where your train gets off. The Workshop Registration template is the single most popular event and registration template we’ve got. It’s a perfect starting off point for ensuring you receive the most relevant, accurate and current information from your attendees. It has all the staples like name, contact info and food preferences. Bonus because it’s also fully customizable for whatever your workshop needs are so you can include things like preferred breakout sessions, tracks and other things relevant to your unique event.

2. Event Registration Form

Not surprisingly, our second most popular template is the aptly named Event Registration Form. If your event doesn’t quite fit into the confines of the other templates on this list, start with this one and customize, customize, customize. While the sample event in our form template skews a bit more to the nerdy end of the spectrum than most, you’ll find that it serves as a great starting point for your own event.

3. Retreat Registration

The Retreat Registration is the perfect form if you’re hosting say, a team offsite. Your employees can indicate if they’re planning to attend or not, when they’ll arrive, when they’ll leave and if they’re going to be sharing a room or riding solo. It sure as heck beats coordinating all of this via email with each employee, eh?

4. College Application

Our fourth most popular form template is our College Application form. Pretty self-explanatory, this form allows potential students to submit information needed during the college application process in one place. There’s no need for paper applications and you can even use our file upload feature to allow applicants the ability to attach their personal essay for review. This form is also customizable to allow for applications for college classes and other groups. Super cool.

5. Conference Registration Form

The difference between a workshop and a conference? Scale. Conferences are big, big, BIG and they usually require purchase of an event ticker. Using our Conference Registration Form and coupled with any number of our payments partners like Stripe, PayPal, or Authorize.Net, you’ll be able to sell event tickets for your company’s next conference.

BONUS: Event Planner

This event form template is a bit different than the others but that doesn’t mean it’s any less important and useful. The Event Planner form template helps people who are running events coordinate with coworkers to plan and organize an event before the registration process has even started. It’s the perfect way to make sure everyone participates in the planning process and that no detail goes unnoticed. Planning your next event? You should start here.


Do you use Wufoo for your events? Have some tips? Share below!

Celebrating Our Main Monkey, Dave Goldberg

By Kayte Korwitts · May 7th, 2015

All of us here at Wufoo are stunned and saddened by the sudden and tragic loss of Dave Goldberg, our Main Monkey. Dave was an amazing, inspiring leader with a huge heart. He will be greatly missed.

If you’d like to take a moment to get to know Dave, please read this post by our SurveyMonkey family. We appreciate your kind words and continued support during this difficult time.

Magi Metrics and Wufoo — Now Compatible with Google Sheets

By Milo Spencer Harper · April 14th, 2015

About a year ago, Magi Metrics built a Microsoft Excel plugin that made it super easy to import your Wufoo data into Excel. “It’s amazing!”, we heard you say. But amongst the celebrations, there were howls of dissent. “It doesn’t work on Mac!” “What about Google Sheets?”

Well, we heard you! And we’re proud to announce, yep, a Google Sheets version. It works on Windows, on Mac and anything with an internet connection.

To Use This Integration

  1. Head on over to Magi Metrics and hit the Signup button to get a 7 day free trial.

  2. Choose Wufoo and then enter your Wufoo username and password.

  3. Click Magi Metrics for Google Sheets to visit the Google Sheets add-on store.

  4. Once installed, Magi Metrics will appear in all your Google Sheets documents under Add-ons > Magi Metrics > Start.

Here’s a peek.

And that’s all there is to it. Just select the Wufoo form you want from the list and hit Insert data. The next time you do it, you can just press Refresh to get the latest results from your Wufoo forms.

If you’d like some help, just contact us or visit our Support section. Happy downloading!

Milo Spencer-Harper is the founder of Magi Metrics

Ready to integrate with Wufoo? Click here to get started.

Update: New Redesigned Share Page

By Johan Lieu · December 8th, 2014

When we began the process to redesign the Share page (the artist formerly known as the Code Manager) our main objective was to simplify the user experience and interface for all Wufoo users, both new and experienced alike. Part of that process was to examine all of the sharing methods and see if we could focus down the page to the options that the vast majority of users were using and remove the ones that weren’t.

In short, we messed up.

After we announced the redesign, you guys let us know that the advanced options we removed in the effort to simplify the experience were integral to your workflows and with their removal your Wufoo experience suffered. The discussion was passionate and appreciated and we heard you guys loud and clear. Today, we just released an update to the Share page that returns the advanced features that you’re used to.

Short Link

We’ve added back in the short, easy to read URL as another way to share a link to you form. Instead of the unique identifier for your form as part of the URL, this link contains the title of your form.

As always, if you change the title of your form, all previously shared short links to your form will no longer work and you’ll have to share the new link with the new title.

Advanced Sharing Options

We’ve returned both the iframe embed option as well as the HTML/CSS download file for all users. Some of our more advanced and technical users require these features for their specific implementations of their Wufoo forms and now they are back.

Given that these advanced sharing options usually require a lot of knowledge of each user’s specific environment and implementation, we suggest that the majority of users use the preferred methods of sharing or embedding their forms (permanent link or Javascript embeds) and that only our most technical users use these sharing methods.

What We Learned

Finally, I’d like to talk about what we learned with this latest change to the Share page and how it’ll change our process going forward.

First, no matter what our data says regarding usage or engagement, we’ll strive to make sure that whenever we update Wufoo we make sure that we account for our power users who are taking their Wufoo accounts to the edge and have really technical implementations. We won’t be so heavy handed in simplifying Wufoo to the point that power users are left out in the cold.

Secondly, we’ll do a better job of communicating these changes to you guys. Both more clearly and earlier in the process. We’ll make sure that whenever we do push big changes to Wufoo, you’ll know about it well ahead of time. We’ve always tried our best to do this but it’s something we can and will continue to get better at. You guys deserve it.

Finally, this isn’t something we learned so much as a genuine thanks to the entire Wufoo community who gave us pointed, critical, and totally helpful feedback here on the blog, as well as on that them there social networks like Twitter and Facebook.

We do read every comment, tweet, and post from you guys and welcome all comments and criticism of what we’re doing here. We appreciate frank discussions about how to make Wufoo better and please know that we care a whole lot about making and keeping Wufoo awesome and the best form builder out there. Thanks again for all of your support and if you have any notes, comments, or questions, please let us know below.

Thanks for using Wufoo!

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    The Wufoo Blog is the official online publication written by the developers of Wufoo about their online form builder, form-related technologies, and whatever else may fit their fancy—like robots.

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