The Wufoo Blog

Archive of News & Updates

Well, Hello cc: and bcc - New Feature!

By Praveen Chandran · June 16th, 2016

Notifications, notifications, notifications. They’re key to staying on top of your form entries after you deploy a form.

You want to know as soon as the entries start rushin’ on in. Why? So you can take fast action on all those hot entries of yours, of course. Thus far, you’ve probably relied on setting up basic email and text notifications. Or maybe a notification based on the value of a form entry, oooorr even get custom notifications using our Webhooks integration.

So guess what? We’ve kicked up our notifications capabilities up a notch. Say hello to cc and bcc capabilities, form fans. You can find these handy little fields in Form Settings for confirmation emails, notifications (when you use “customize notification email” option) and in Form Rules.

Confirmation Email

Notification Settings

Form Rules

Now it’s guide time! Read. And learn.

2 quick tips for making your notifications more awesome with cc/bcc

  1. Mark the special email address of your CRM like Salesforce in bcc of your notification or confirmation email so that it gets recorded towards the appropriate lead or contact in the CRM. Most top CRMs support this email forwarding feature with special email addresses.

  2. Send the notification email or confirmation email to specific team members in cc or bcc. These emails can also be based on pre-defined values in the form rules to help with simple workflow management within your team.

Now cc/bcc on! Let us know what you think.

Please share your use cases of using cc and bcc with us in the Comments section.

Celebrating 10 Years: Announcing New Themes

By Praveen Chandran · June 2nd, 2016

Yep, it’s official.

We just completed 10 years of happily serving our customers and we look forward to serving you for many more years in the future. Our 10th year anniversary was made even more special thanks to this.

Again, thanks tons for giving us the opportunity to serve you. To kick celebrations off, we’ve started rolling out a series of changes that’ll help you create even more awesome forms for whatever your needs may be.

So let’s get to it—hello, Themes. Selecting a designed Theme for your form not only dazzles things up for your customers but it can help build trust—just another reason for them to willingly fill out your form, and we’ve got six new themes for you to choose from.

Fonts are bigger and easier to read and on mobile. Rounded corners, razor-sharp edges, no borders, new colors, shadowing—there are a bunch of different design tactics we developed to make your forms stand out. Here’s where to find them:

Wufoo Themes

Take a gander at Kingfisher and Periwinkle:

Kingfisher Periwinkle

And because we’re Wufoo wizards, these new themes will magically appear among your list of existing Themes. If you’re in a rush though, pick just one and make your form look great.

Never explored how to customize logos? Or adding your own custom Theme? You know what to do—click both those hyperlinks and get going, form fans. Heads-up: These six new themes can’t be customized when using our Themes Manager. Minor formatting challenges may pop up if you use with custom themes keywords. Why? It’s not considered a best practice to use columns in form design.

This is just the beginning of many more cha-cha-changes to be expected from Wufoo, including additional Themes, so please stay tuned.

As always, we’d love to hear from you. Leave questions, comments, or your fave memes in the Comments below.

Announcing Updates to Form Manager

By Praveen Chandran · May 23rd, 2016

Form Manager is one of the core parts of Wufoo with which you interact every day. When you logged into your Wufoo account today, you may have noticed a few significant changes in the Form Manager. Trust us—that’s intentional!

We chose to give a long overdue refresh (or makeover if you will) to the Form Manager. Doing this also set the stage for a series of additional changes and new features in the Form Manager still to come. Keep us honest with that and keep an eye on your Form Manager or here on the blog in the next few months for update tidbits.

So you may be saying to yourself—if it ain’t broke, don’t fix it. Don’t worry, we’re a fan of that motto too. You’ve let us serve you with fantastic form service for the past 10 (eep!) years so as a big fat Thank You—we’re helping you get to your most favorite form functions even faster. Faster is better.

Now let’s dive into all this change, shall we? Hit it.

1. Bigger everything

Over the last 10 years, the dinosaurs at Wufoo have grown bigger and so have the size of your monitors. However, Form Manager has always remained small leaving plenty of prime real estate un-used. That changes now. We chose to expand the size of the Form Manager. Along the way, we also made the fonts bigger so that you don’t have to go searching for a magnifying glass when looking at our Form Manager.

2. Reminders on form status

You have a business to run, customers to focus on and other important things to take care of. We get it. So, to help you be more productive without remembering the little details, we added noticeable reminders to forms that have not been shared yet. These reminders will help get your forms in front of your customers and start collecting data on your end even sooner.

01. Share Form

3. Visual indicators

As you’re scanning through the list of forms, in the past, it was hard to differentiate between public and private forms. Hello to today! Now you have two visual indicators to scan and pick out private forms much faster. 1. The form icon will be grayed out for private forms. 2. The share option will be grayed out and will not be clickable for private forms. Fast and furious indeed!

02. Visual indicators

4. No more “hover over”

Some of you have said that it’s distracting to have the form options pop-up even when you casually hover over form name. Additionally, the need to hover over to view form options made the experience cumbersome in tablets. We got rid of the requirement to hover over and instead display the menu options right next to the form name. Boom—faster navigation when on desktop and using tablets.

5. All your favorites grouped under “Edit”

Edit, view, rules, notifications and integrations are the options most accessed by our users. Grouping them together under Edit menu would help you get to these most-used options much more quickly.

03. Edit Form

6. “More” really does give you more value

In the past, you had to get to the share page in order to access API information. In other words, the access to API was tricky. Come on, this is not a treasure hunt. The API information and other important features like duplicate, delete, make a form private or public and add password (only for public forms) now live under the More menu.

04. More Menu

7. Get to your entries faster

You do all the hard work creating, designing and deploying your forms to collect data. Shouldn’t you be able to get to this data quickly? The Entries menu is here to serve all your data and analytics needs. With the options in this menu, you should be able to get to form analytics and view all the form entries.

05. Entries Menu

We also display the total number of entries and number of entries today right next to the form name. Yep, one less click to get to stats on entries.

06. Number of entries

8. Future changes

These changes are just the beginning, form fans. They’re meant to be stepping stones towards adding important features like organizing forms into folders, taking bulk actions on forms and more. Again, keep an eye out.

Our goal is to make creation and deployment of form with Wufoo fast, fun and easy. We believe these changes and the updates planned in the near future will help accomplish this objective. We definitely like to hear your thoughts on these changes. Please share your thoughts, comments and suggestions with us!

What We’ve Learned, What it Means for You, and Thank You

By Renee Morris · April 26th, 2016

TrustRadius_storyIt’s no secret that we care a lot about you, dear customers. Nay, we love you and we’re not shy about sharing that love either. Our team’s goal is to make your form-building lives easier, help build your businesses and well, you know, we want to help you make the web a better place. Not too much to ask, right?

Now when we learned that a 2016 Top Rated badge was recently awarded to us by TrustRadius—one of the most trusted review sites for business technology—we’ll be honest…it felt pretty darn great. Thanks for the love. All of us on the Customer Support team work hard to make sure Wufoo is fast, easy, and fun.  So it means the world to us to know that our hard work really is making Wufoo great for all of you.

We’d love to take a quick minute and call out a few of the feedback trends shared by our users on TrustRadius:

  1. Sense of Humor: Life is better when you can laugh about it. And as it turns out, that’s also the case with form-building software. “Sense of humor. In times when we needed customer support, we were always left grinning at the tongue in cheek nature of the feedback or instructions if something seemed wrong.”
  1. Hands-On Support: People learn in many different ways, but one of the most effective is demonstration. When it’s easier to teach by showing instead of telling, we’re happy to put on our form-building gloves and dive in with you help get you started.  “In certain instance, they would even create a form (in my account) to demonstrate the solution.”
  1. Fast Answers: We’re a small, dedicated team bridging two continents and we do our best to answer your questions within a few hours. Picture an international relay race where everyone’s firing off helpful emails left and right—except with dinosaurs. “I would email them a question and they never failed to respond in less than a few hours.”
  1. Commitment to Helping Customers: While our Help Center is full of awesome tips, we can’t always anticipate every question before it arrives. That’s where the Customer Support team gets a chance to shine. We’re committed to helping customers through the entire form-creation process and we’re always up for a challenge. “It is sometimes hard to find the answers in the documentation library for advanced issues; but the “ask support” option has always helped.”
  1. Personal Touch: If it wasn’t already clear, we really love our Wufoo community. One of our favorite traditions that’s been around since Wufoo’s earliest days is writing personalized thank you cards to our loyal customers. Every week, we all take a little time together to draft, decorate, and mail out hand-written notes to a handful of Wufoo users. This tradition encourages us to spend some time away from our computers, reflecting on our customers, our roles, and our team. And as a bonus, we’re teaching millennials how the United States Postal Service works (it’s like email, but analog).

Big big thanks goes out to TrustRadius for capturing the authentic voice of our customers and from the bottom of our hearts, form on!

Sneak Peek Into What’s New at Wufoo

By Michael Lim · April 6th, 2016

New BeginningsAs many of you have already noticed, we’ve been rolling out some changes to Wufoo. As we approach our 10th birthday, we’re excited to highlight the recent updates and give you a little preview of what’s coming next.

New background

The most obvious change is probably the new background. We’ve opted for a simpler style this time, removing the old yellow stripes. This is a big step towards our plans to bring a fresh look and feel to Wufoo.

Easy Form Builder access

Clicking on a form title in the Form Manager now takes you directly to the Form Builder. This is a great way to make some quick changes or additions to a form. You can still access the Form Builder through the Edit button under the form as well.

Got new entries? Find them fast!

If you’ve gotten some new entries in the last day, the Form Manager displays a count of those entries next to the form title. To make it even easier to check on your latest entries, clicking the green Entries notification will now take you straight to the Entry Manager. As before, you can also continue to use the Entries button under the form.

Quickly share or embed a new form

After saving your changes in the Form Builder, we provide some handy links to help you take the next step in preparing your form. Our latest addition to these options is a direct link to your form’s Share page. Since this is the best place to find all of the options for sharing or embedding your form, it felt only natural to make the Share page only a click away from the Form Builder.

Updated Share page

The Share page has been updated before but we’ve got some new ideas that we’re getting ready to roll out. As with the rest of the changes, the focus will be on helping to streamline your workflow and making it easier to find the most commonly used features.

Form Manager design and layout

The Form Manager is where many of you spend a lot of time, and we’re hoping to make that time a little more enjoyable and productive. We’ll be looking at ways to better organize some of the existing features and continuing to make the Form Manager a little easier on the eyes. The new design should also make it easier for us to adapt and expand the Form Manager to accommodate any additional changes in the future.

As always, our goal is to make building online forms fast, easy, and fun. We hope these updates will help with that goal, and we’d love to hear what you think too. If you have any thoughts, comments, or suggestions, please share them with us!

Simple Way to Limit Coupon Code Redemptions with Max Quantities

By Johan Lieu · December 3rd, 2015

Previously, we’ve shown how you can add coupon code functionality to your Wufoo payment forms, allowing you to run promotional discounts for your customers and boost sales. But one limitation was the fact that the coupons were unlimited and the only way to turn off coupons was to hide the coupon field.

Now with Max Quantities, this is no longer the case.

And best of all, it’s super simple to set up!

01-max-quantities-coupon

After following the steps to setup your coupon fields on your Wufoo form, you’ll just do one small thing. Select the Got a coupon? checkbox field and in the Field Settings tab, click on and enable Max Quantities. Next, enter in the maximum number of times you want your coupon to be redeemed. In my example, I choose 100 because, you know, round number bias.

Click Save Form and you’re done. You’re now the proud owner of a Wufoo payment form with limited use coupons!

Queries for Johan? You know where to go.

New Feature Announcement! Introducing Max Quantities!

By Johan Lieu · October 9th, 2015

Today we’re excited (can you tell - check out all the !!) to announce the official release of our latest feature, Max Quantities! This feature involved a lot of in depth work from the entire Wufoo team and touched nearly every nook and cranny of Wufoo itself. We’re super proud of the work and we’d love to share what Max Quantities can do for you.

Max Quantities is a new powerful feature that allows form owners the ability to limit the number of times a specific field choice can be selected. Where previously you could limit the number of times someone could fill out your form as a whole, now with Max Quantities form owners can limit and restrict the number of times your form users can select individual field choices. This is perfect if you have a max number of a certain item and want to make sure you don’t run out and have to inform disappointed customers you’re out of stock.

max-quantity-form-in-action

Max Quantities can be used for any number of circumstances and use cases where you have a certain limited number of items and want to make sure you don’t commit to more than you have on hand. Let’s say for example you’ve got your mitts on a limited run of t-shirts and want to offer them to your fans in a first-come, first-serve fashion. But you only have 10 smalls, 15 mediums, and 10 larges. And you want to make sure that if you’re out of a particular size, subsequent fans are unable to select the size that’s out of stock. Lucky for you, Wufoo and Max Quantities is here to save the day.

Within the Wufoo Form Builder for certain field types (Checkboxes, Multiple Choice, and Dropdown), you’ll find a new option named, coincidentally, Max Quantities. Choose this option and you’ll see a new option appear for all of your individual field choices. This field is where you’re specify how many times your form users can select that option before it is no longer selectable on your form. Put in a number for the max number of entries you’d like to receive for a specific field choice and then click Save.

out-of-quantity

And magically, when say your surprisingly tiny fan base has taken all of your small t-shirts, your Wufoo form will display the small t-shirt size as disabled and your future form users will no longer be able to select the option as part of their form submission.

Voila, Max Quantities! The possibilities for Max Quantities are endless; limited ticket sales, limited reservation time slots, any situation where you’ve got a limited inventory of items, time, seats, or passes, etc, and want to make sure you don’t overbook or oversell, Max Quantities is right there for you.

We’d love to hear how you’d use or are using Max Quantities. And of course, leave us your comments or feedback below.

Nonprofits + Wufoo: Improving Workflow with Forms

By Johan Lieu · September 4th, 2015

Giving back has always been important to us here at Wufoo and SurveyMonkey so we’re super proud and excited to talk about some changes we’ve made specifically to make Wufoo even better for nonprofit organizations. Many have used Wufoo for a long time now to help streamline day to day tasks, organize and run events, manage volunteers, and even raise money to help keep the lights on, all with the singular purpose of making the world, yes, a better place.

We spoke to quite a few nonprofits who use Wufoo daily and asked what we could do to make Wufoo an even better and more powerful tool for their specific needs. What’d we hear the most? Make it easier to organize forms as well as see entry and submission data at a glance. So, that’s what we worked on!

For new nonprofit organizations, we’re rolling out some tweaks to the old standby, the Form Manager. For these organizations, special forms will be categorized under three headings of Volunteer Registration, Event Registration, and Fundraising. As you can see, these categories will allow nonprofit organizations the ability to sort their forms by type. And perhaps more importantly, each category heading will have a quick-at-a-glance dashboard displaying the most important numbers. It makes it even easier for nonprofit organizations to keep their forms orderly as well as makes it easier to see just how well their forms are performing. All of this is crucial for super important fundraising efforts.

We’re slowly rolling out these new features to the Form Manager for nonprofit organizations and you can read more about what we’ve built for nonprofits in our new dedicated section. If you’re an existing nonprofit Wufoo user, hold on tight! We’ve not forgotten you! We’ll announce plans shortly about expanding these new features to all accounts but we’re not quite ready for that news just yet.

Feedback, notes, comments, or general salutations, please leave it below! We’d love to hear what you think about these new features to help nonprofits change the world for better.

Making Wufoo More Secure. What You Need to Do by September 21, 2015.

By Johan Lieu · August 18th, 2015

Note: Beginning September 3rd, 2015, Wufoo will be upgrading our server infrastructure to enhance system performance and security. Wufoo will upgrade our security certificates so that they are signed with Security Hash Algorithm 2 (SHA-2). Please read on if you use the Wufoo API, Webhooks, or access Wufoo via older technology and browsers.

In our ongoing effort to increase the security of Wufoo and keep up with best practices, Wufoo will be upgrading our security certificates so that they will now be signed with the more secure and industry accepted Security Hash Algorithm 2 (SHA-2). This change will occur and go live on September 3, 2015.

Almost all Wufoo customers and users will be totally unaffected by the change and service will continue as normal. Generally, if you or your users use any of the OS’s or browsers or higher in the following list, you will be unaffected by this change:

Operating Systems

  • Android 2.3+
  • Apple iOS 3.0+
  • Blackberry 5.0+
  • ChromeOS
  • Linux distributions newer than 2008
  • Mac OS X 10.5+
  • Windows XP with Service Pack 3
  • Windows Vista
  • Windows 7
  • Windows 8
  • Windows 10
  • Windows Server 2003 with KB938397

Browsers

  • Chrome 26+
  • Firefox 1.5+
  • Internet Explorer 8+ (Windows XP with Service Pack 3)
  • Konqueror 3.5.6+
  • Mozilla 1.4+
  • Netscape 7.1+
  • Opera 9.0+
  • Safari 3+

There are some users who are using older technologies and software and may be affected by increasing the security of our certificates. We strongly advise you to update your technologies to meet the above list to ensure continued and uninterrupted Wufoo service. If you or your users are using the following technologies, access to secure Wufoo forms, the Wufoo API, and even Webhooks will be affected.

Operating Systems

  • Windows XP without Service Pack 3
  • Windows Server 2003 without KB938397
  • Linux distributions older than 2008

Browsers

  • Any browser version that is older than listed above.

If you or your users are using these older technologies, your access to secure Wufoo forms, the Wufoo API, and even Webhooks will be affected. In order to keep communications between Wufoo and its customers as secure as possible, we need to update our certificates to be signed by Security Hash Algorithm 2 (SHA-2) which means users on these older technologies will need to update to newer, more modern, and more secure versions to continue to use Wufoo.

You can reference this document for further detailed information about which browsers and operating systems support SHA-2 and which do not support it. If you have further questions or need support, please contact us at Wufoo Support and we’ll do our best to help you out.

Top 5 Event Registration Form Templates!

By Johan Lieu · June 30th, 2015

We’re right at the beginning of summer (at least here in the Northern Hemisphere, Southern Hemisphere we see you) and the thing that I think of when someone mentions summer is events. Lots and lots of events. And if you’re running or hosting an event, now’s the best time to use Wufoo. Let’s do a quick run down of the top five most popular events and registration form templates and see which one works for you.

1. Workshop Registration

If your company or organization is hosting a workshop to help employees or even customers learn, this is where your train gets off. The Workshop Registration template is the single most popular event and registration template we’ve got. It’s a perfect starting off point for ensuring you receive the most relevant, accurate and current information from your attendees. It has all the staples like name, contact info and food preferences. Bonus because it’s also fully customizable for whatever your workshop needs are so you can include things like preferred breakout sessions, tracks and other things relevant to your unique event.

2. Event Registration Form

Not surprisingly, our second most popular template is the aptly named Event Registration Form. If your event doesn’t quite fit into the confines of the other templates on this list, start with this one and customize, customize, customize. While the sample event in our form template skews a bit more to the nerdy end of the spectrum than most, you’ll find that it serves as a great starting point for your own event.

3. Retreat Registration

The Retreat Registration is the perfect form if you’re hosting say, a team offsite. Your employees can indicate if they’re planning to attend or not, when they’ll arrive, when they’ll leave and if they’re going to be sharing a room or riding solo. It sure as heck beats coordinating all of this via email with each employee, eh?

4. College Application

Our fourth most popular form template is our College Application form. Pretty self-explanatory, this form allows potential students to submit information needed during the college application process in one place. There’s no need for paper applications and you can even use our file upload feature to allow applicants the ability to attach their personal essay for review. This form is also customizable to allow for applications for college classes and other groups. Super cool.

5. Conference Registration Form

The difference between a workshop and a conference? Scale. Conferences are big, big, BIG and they usually require purchase of an event ticker. Using our Conference Registration Form and coupled with any number of our payments partners like Stripe, PayPal, or Authorize.Net, you’ll be able to sell event tickets for your company’s next conference.

BONUS: Event Planner

This event form template is a bit different than the others but that doesn’t mean it’s any less important and useful. The Event Planner form template helps people who are running events coordinate with coworkers to plan and organize an event before the registration process has even started. It’s the perfect way to make sure everyone participates in the planning process and that no detail goes unnoticed. Planning your next event? You should start here.


Do you use Wufoo for your events? Have some tips? Share below!

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    The Wufoo Blog is the official online publication written by the developers of Wufoo about their online form builder, form-related technologies, and whatever else may fit their fancy—like robots.

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