The Wufoo Blog

How to Use Wufoo in the Field: Kiosk Mode

By Zachary Ralson · November 7th, 2014

Hey there, Form Builders! Get ready to be enlightened on one of the most frequently asked questions from you, dear customers—“How do I create a form where people can take it over and over again?” Sound familiar? Picture it. Say you’re at a live event like a conference or a concert or even if you’re at a business meeting and need to let people fill out your form repeatedly. If this is you, you’re in luck! By making a few quick changes to your form settings, you can have this sort of “kiosk” set-up using any of your Wufoo forms.

In short, what we’re going to do here is link the form back to itself to create an endless loop of that form. This is possible on any of our paid plans.

  1. Once you’ve created the form you want to use, navigate over to the Code Manager to find the link to that form. We always recommend using the Short Link URL in case you want to change the name of that form.

  2. Copy that URL and head back to the Edit screen for your form.

  3. Place the URL in the Redirect to Website field in the Form Settings. This will link the form back onto itself. Every time a person hits the Submit button at the end of the form it will reset and load up a blank form ready to receive another entry.

Pretty nifty, eh? This will even let you utilize any other features you want on the form, so it won’t interfere with confirmation and notification emails. You can send a confirmation email to anyone who submits the form. Check out this example.

Now, suppose you want to set up something like this on a tablet and you’re sending someone out to collect signatures or take inventory of something in the field where they won’t have access to a wifi connection. In that case, you can use an integration created by Device Magic to save information on the device and upload to the Wufoo database later.

We’ve got tons more information on our integration with Device Magic here.

Let us know if you have questions of course and Happy Repeat Form Building to you!


When to Use Top, Right, and Left Aligned Field Labels

By Johan Lieu · November 4th, 2014

You’ve seen some variation of field label alignment whenever you’ve filled out a form. You may not have noticed as you were completing it but the alignment of the field labels affected how you filled out the form. Field labels and their alignment aren’t merely a cosmetic choice. Form creators typically overlook field label alignment but in this post we’ll tell you why alignment matters and which alignment you should choose when creating your next form.

But first…

What Is Field Label Alignment?

Field label alignment answers this simple form design question: where do you want your field labels to appear relative to the fields on your form? There are typically three options (bottom aligned, we hardly knew ye), Top Aligned, Left Aligned, and Right Aligned. In the Wufoo Form Builder, you can find these options under the Form Settings tab when editing your form.

Label Placement In The Wufoo Form Builder

Now that we’ve got the basics out of the way, let’s dive a little bit into each one and see what they’re good for.

Top Aligned

This is the default field label alignment setting and for most forms, this is fine. Top aligned field labels allow for typically faster form completion and is perfectly suited for when you’re asking for information from your users that they are intimately familiar with, such as their name, address, gender, and other simple questions. Basically, if you’re asking for really common pieces of information that your users know really well, top aligned works great.

Some drawbacks to top aligned field labels is that if you have a form with a lot of questions and don’t use a page break to break up the questions a bit, your form will appear to be fairly long. Even though it might be a breeze to fill out, some users won’t even start as they’ll be daunted by the appearance of your form being too long to complete. So if you need to ask a lot of questions, the other two field alignment options might be a better bet.

Right Aligned

The next most common field label alignment setting is right aligned. This field placement benefits from decreasing the amount of vertical space your form takes, thus making the form appear shorter than it would if you used top aligned field labels. This comes at a tradeoff, however.

Right aligned fields typically take users a bit longer to fill out the same form than if it were top aligned. This is because in top aligned labels, the label and the form field are on the same vertical line so it’s easier to jump from label to field.

So, if it takes longer then why would we choose it? Simply put, since it takes your users a bit longer to read the label and find the input to enter in their data, they slow down a bit and it actually decreases the amount of errors that might arise from someone filling out a form too quickly. Since they aren’t speeding through your form, your users will enter in less erroneous data and subsequently you’ll have less bad data in your entries.

Left Aligned

Finally, if right aligned fields slow down users a bit, left aligned fields are the slowest of all three. It takes a bit longer for users to read the labels on the left and connect them to the fields themselves on the right.

Again, why would we ever have this option? The answer is the same as right aligned labels; by introducing some friction to the scanning process, you’ll force your users to slow down and in turn decrease the amount of errors and bad data you receive. Typical use cases for this is when you have a form that is asking the user to enter in data they aren’t very familiar with.

Think of an IT Help Desk form that asks your users to input their 25 digit employee ID (that they only use once a year), along with other fields that ask the user to input the serial number and registration number of their devices, and the model number of their device that is on the back of their monitor. All of these are super unfamiliar pieces of data (no one looks at or views the serial numbers of their devices on a regular basis) that you need to be correct and accurate so you can fix the problem.

If there was an error in inputting the data, you’d have to contact the user to get the right info, increasing the time to just fix the issue. By making the form take slightly longer to complete, you’re drastically decreasing errors and bad data and saving more time further down in your day.


To summarize

  1. Top aligned field labels are great for most forms and perfect for forms that are asking for familiar data.
  2. Right aligned field labels are useful for slowing down the user a bit and decreasing errors.
  3. Left aligned field labels take users the longest to fill out a form but are perfect for slowing down the user when they are entering in unfamiliar pieces of data. These labels also help you decrease the amount of errors and any bad data that you might receive.

I hope that helps you understand the importance of field label alignment and the next time you sign up for a service or fill out a form, I guarantee you’ll notice the alignment of the fields.

Got a comment, question, or not? Leave it below!


Use Wufoo & sendwithus to Track Your Net Promoter Score

By Wesley Yu · October 17th, 2014

Sendwithus lets you easily and painlessly create transactional emails for all of your applications. Wesley Yu from Sendwithus.com walks us thought their recently released collection of free open source email survey templates and how you can use them as a free & easy way to measure your Net Promoter® Score with Wufoo. Take it away Wesley!

Here’s a Net Promoter® Score (NPS) program that you can launch today to grow your product or service. It’s easy to implement on a limited budget, and it’s a great place to start when you don’t have a lot of resources to invest.

Wait, What’s a Net Promoter Score?

The Net Promoter Score is one of the most recognized ways to measure customer loyalty. It’s used figure out the lowest cost of keeping current customers and the best way to acquire new ones. To measure your NPS, all you need to do is ask one simple question:

“How likely is it that would you recommend our company to a colleague or friend?”

email_survey_likert_scale copy

One question.

That’s it. And, calculating your Net Promoter Score is easy:

  nps_explainer Net Promoter Scores allow you to:

  • Predict where your customer behaviour is headed down the road
  • Engage & learn from the customers that really care about your product
  • Stop customer churn

For more info on NPS and how it works, watch this video.

The Problem with NPS

The trouble with NPS programs is that gathering and storing Net Promoter Scores can be difficult (and/or expensive). Luckily, we have a free hack that you can implement in about 20 minutes to start gathering and storing your NPS data.

The Solution

In this tutorial we will:

  • Gather NPS responses using an open source email template
  • Store and track the results using Wufoo’s online form management.

Customers Receive an NPS survey -> They provide feedback -> You get data BOOM! Let’s get started!


Step One: Download a Responsive NPS Survey Template

  • Head to the Sendwithus.com’s Open Source Email Project
  • Choose a theme
  • Download an NPS survey template You’ll use these HTML email templates to gather your NPS data. You can edit the template directly or you can import it into your email template manager to brand the email for you own company.* *If you don’t have an email template manager, try Sendwithus.com – it’s free!

Step Two: Create a Wufoo Form for your NPS data

We’ll be using Wufoo manage our NPS data. If you don’t have an account, sign up for free at wufoo.com. When you get to the Wufoo dashboard, hit “Create a New Form,” under the “Forms” tab. That should bring you to the form builder. Create a form with these 4 elements:

  • Title Message
  • Paragraph Box for Additional Feedback
  • 0 – 10 Multiple Choice Field
  • Email Address Field


Step Three: Create Custom URLs to Pre-populate your Wufoo Form

In order to connect click data from your NPS survey to Wufoo’s database, you’ll need a way to pre-populate your Wufoo form. You can do this using custom URLs. The basic URL of a Wufoo form looks like this:

http://username.wufoo.com/forms/form-name

If you click that URL, you’ll go to a form with no predefined values. But, if you add some custom values to the end of the URL, then the form will pre-populate with the assigned values. Like this:

Wufoo allows you to populate forms with whatever data you like. In the example above we’ve passed in an email address variable, but it will accept any variable you throw at it – name, date, location, marital status, whatever. To write your custom URLs for you own Wufoo form:

  • Head to the “Forms” tab
  • Find the form you would like to pre-populate
  • Click “Code”

Then, Click “API Information” (in the top right corner)

Each Field Title has a corresponding API ID. The API ID is the number you use to reference a field. So, a field with an API ID of 5 will become:

Field5

The custom URL for a pre-populated form that includes a customer’s email and an NPS response of 5 might look like this:

http://username.wufoo.com/form-name/def/field6={{ customer_email }}&field1=5

Step Four: ****Create Custom URLs for each NPS Survey Response

That might look something like this:

0 = http://username.wufoo.com/form-name/def/field1={{ customer_email }}&field2=0
1 = http://username.wufoo.com/form-name/def/field1={{ customer_email }}&field2=1

Etc. Etc. You get the idea…


Step Five: Map your Custom Wufoo URLs to the NPS Email Template

Okay, time to dive into the HTML of your NPS email template* that you downloaded in step one. Each response (from 0 – 10) is a separate image, so enter the corresponding Wufoo URL as a link in the HTML.

Now, when customers click their response in the email they get a pre-populated Wufoo form, like this:

*Template management can be pain. For a simple and intuitive email template management system, try Sendwithus.com – it’s free!


Step Six: Hide the Pre-Populated NPS Fields in your Form

Because we’ve pre-populated the multiple-choice and email fields with the data gathered through our NPS email, let’s hide those two fields. To hide a Wufoo field:

  • Click “Field Settings”
  • Select the field you would like to hide
  • Type the word “hide” in the “Add CSS Layout Keywords” field.

Now, after a customer clicks a response they get this:

Voilà!

Now you have fully functional NPS Email that takes advantage of Wufoo’s analytics and reports.


Step Seven: Sending your NPS Survey

NPS surveys tell you how customers feel about your company. They’ll tell you which leads to nurture and where to improve your product to reduce churn. But, when should you gather NPS data? Mass emailing customers with NPS surveys once or twice a year will give you an annual or biannual Net Promoter health check, but NPS surveys are most effective right after a customer has had a meaningful interaction with your company. Important points to gather NPS data are:

  • After a Purchase
  • After a Free Trail
  • After a Blog Signup

Gathering data at these points will give you a constant measure of your Net Promoter Score as customers interact with key parts of your product. To automatically send an NPS survey after a customer has taken an action, head to Sendwithus.com and start a Drip Campaign. You can trigger a survey email after your customers have received an email or after they’ve triggered an API call.


That’s it - now go and measure your Net Promoter Score for free. Export the .CSV (or if you want to send it straight to sendwithus, using Zapier let us know beta@sendwithus.com) manage your customers, and make sense of your data!

PS - We’d love to hear how this works out for you. Leave us a comment, shoot us an email at Hello@sendwithus.com, or hit us up on Twitter.


Avoid These 3 Pitfalls When Embedding Forms

By Michael Lim · October 10th, 2014

Ever have someone nudge you and whisper—Psst, Buddy. You can do better. Well, pretend that’s us. We’re here to help you do better. And specifically here in form land today, we’re going to talk about embedding forms. What pitfalls to avoid well, falling into, and we’ll share tips on how to make sure you’re embedding those forms like a real pro.

3 Pits. Don’t Fall Into ‘Em.

  1. If you’re already using a certain background image or texture on your own website, chances are you’ll want your form’s background to match. But sometimes aligning images and copying color codes can be a hassle. No worries. To make the whole process go a lot smoother, we automatically make form backgrounds transparent when they’re embedded with one of our provided codes. That way, any existing background you have set on your website will “show through” and your form will blend right in.

  2. We’re going to make a wild guess here and assume that you probably already have your own logo or banner added to your website. And we’re also assuming that you don’t necessarily want the Wufoo logo that’s automatically included at the top of your form’s theme (it’s ok, we don’t hold it against you). If you do want to add an extra logo to the top of your form, you can always add something directly to your page, above where the form is embedded.

  3. A Wufoo form also has some standard borders around it to give it a little more definition when viewed on its own. Of course, if you’re embedding the form into an existing page, you’re probably using a sidebar, or some other containing element. Rather than having two sets of conflicting borders, and needing to do a ton of CSS tweaking to get them both to play nicely, we make it easy by leaving out our border. The good news is that this lets you control all the border styling from the CSS on your own page.

And there you have it. In just 3 quick steps, you’re on your way to pro status when embedding forms. And remember, we’re always here to help you do better. Don’t forget to check out our handy Guides for even more expert tips like these. Form on, friends.


Get Instant Email Notifications Whenever Your Customers Pay

By Johan Lieu · October 3rd, 2014

An oft-requested product feature by you fine Wufoo form owners? The ability to receive an email notification when a customer checks out and successfully pays through your Wufoo form (and not just when they fill out the form). Well, we’re happy to announce that now whenever a customer fills out your form and pays you, you now have the ability to have the email receipt sent to you too.

With this feature, you’ll be sent a copy of the email receipt that your customer receives. This way, you’ll have the payment receipt email for your records and you’ll know instantly when a customer has paid you. Note: setting up and receiving payment notifcations works for all payment providers (with the exception of PayPal Standard, Chargify, and Freshbooks) not just Stripe as pictured here. Definitely all good things to know, right?

Let’s walk through how to set it up!

Payment Settings Setup

To start receiving a copy of the email receipt when your customers check out, head on over to the Payment Settings for your specific form. Once there, you’ll see a new checkbox option in the second column (Payment Options) labeled, “Email Copy of Receipt to Me”. Click the checkbox and a text field will appear. Enter the email address where you’d like to receive your notification (up to 20 email addresses separated by a comma) and then click Save Settings.

That’s all there is to it. Now whenever one of your customer fills out your form and successfully pays you, you’ll instantly know since a copy of the email receipt will be sent to you automatically. As always, let us know what you think in our Comments section.


How to Hear Your Customers (Loud & Clear!) and Boost Leads with Wufoo

By Tanielle Lobo · September 15th, 2014

It’s a straight-up fact that we here at Wufoo really dig our global community—customers, partners and teammates alike. Sharing the unique stories and best practices from our awesome international customers is not only a delight but helps keep our community feeling close-knit no matter the distance. Spotlighting these global stories can also give us the feedback we need to continue working hard at providing the features you want.

So let’s zero in our pals across the pond…ah, London. It’s a world class, lovely city that will always be a top tourist destination. And let’s not forget, a top business destination. To help manage and make both kinds of travelers’ lives easier when in the UK, Check-in-London—an online booking accommodations company—specializes in providing that “home away from home” experience in and around the city.

Tanielle Lobo, Website and Marketing Manager for Check-in-London, drops in on our blog to share how Wufoo’s helped her team organize and better listen to their customers’ feedback and how forms have streamlined their lead capturing process.

Hullo, Tanielle!

We brought Wufoo on board to tackle the limited scope of our un-modifiable website forms and we’ve used it one way or another across all sections of our business. I have to say, going with Wufoo has truly been one of the most brilliant decisions we’ve made as a company thus far. Why? We love how the interface is so easy to use for one. Even the technophobes on our team are amazed at how straightforward, simple and versatile the product is. No messy code, no need for long winded video tutorials, no begging for favors from developers—just quick DIY forms, at the drop of a hat. It has literally taken minutes for me to learn and train up others to use.

Customer service, lead generation, partner relations, affiliate management, feedback and insights. All of these are key business drivers that Check-in-London needs to maintain the health of in order to remain successful. No different from any other business really. You’ll find a Wufoo form linked or embedded on almost every major landing page on our website. That’s already testimony to how much we love it.

Here’s a brief breakdown of how we’re using Wufoo to ensure that the quality of our customer service and lead generation remains top-notch.

Customizations Galore


Wufoo’s endless customization possibilities, lets you change the appearance of each and every form to suit your requirements. It’s also useful that the tool allows you to save your settings should you wish to reuse or clone your themes over and over again. 
Also, with some of our previous forms, spam used to flood our inboxes. Since Wufoo came into our lives though, there’ve been no spam worries or need for ugly captcha fields.

Increase Customer Interactivity


People don’t like to complete long forms, period. The combinations of form rules and logic that Wufoo offers helps us condense our forms so they’re easily digestible. We can add further questions based on the customer’s responses. The ability to ask additional targeted questions is much better in terms of the user experience and makes life easier for us on the backend.



Personalize Lead Generation

Pre-filling forms has also been a feature we use a lot. We do this by completing some fields of the form with the extension to the URL based on the dynamic fields in Wufoo. This means our customer on the receiving end of the form has less to fill out. This also helps us convey our personalized customer service approach through our forms, makes a really great impression and increases leads.

Last but not least, the really handy dynamic fields (from API information) can be used to pull through elements of the form in email subject lines, notification emails and Thank You messages. It sounds simple, but it makes such a difference to the person submitting the form and to the team who receive it, as they can then get a quick snapshot of the form contents and prioritize their workload accordingly.


Many thanks to Wufoo for making our lives here at Check-in-London that much easier!

To learn more about how to book amazing apartments for your next business or holiday trip, visit Check-in-London. Cheers!


Theme On! How to Use Our Theme Designer (in 6 Simple Steps)

By Michael Lim · September 9th, 2014

Themes, baby. Whether you’re conscious of it or not, themes are all around you. It might be health and fitness month at work, parents and teachers still have Back to School on the brain and the holidays (yep, that’s right) are just around the corner. Themes aren’t just a predictable part of modern life. They lend structure to and help us organize our busy lives. Just like our online forms do, eh? Now imagine having the ability to customize your forms to match the theme of your life—whether it’s for work or for play. Now stop imagining, and welcome to reality—the Wufoo Theme Designer.

Thanks to our Back to Basics and Newbie Series posts, we hope you’ve gotten a handle or at least a running start with the basics of Wufoo. High-five. So let’s move on to the world of custom themes. We know you’re ready. Sure, we already know our forms are fast, easy to make and pretty great without any bells and whistles…

But maybe you’re looking for something that will help you stand out from the crowd like this fancy form…

Cool, we definitely dig that. So the good news is that Wufoo’s Theme Designer makes customizing the look and feel of your form a breeze. If you were building your own forms from scratch, you’d need to decide on a design, and then spend quite a bit of time writing and re-writing custom CSS to get your design looking the way you want. With our comprehensive Theme Gallery and Designer, you can find a template that works best for your needs and then tweak it using a series of simple drop-downs.

Ready for some awesome basic how-to steps (plus some cool add-ons) in the Theme Designer? Good!

How to Create/Apply a Theme—in 6 Simple Steps

  1. Click on the “Themes” tab at the top of your Wufoo page. Make sure the Theme Menu dropdown is set to “Create New.”
  2. From there, set the different properties you want for your theme from the two menus in the middle of the page.
  3. When you’re done designing, click on the “Save Theme” button in the upper right hand corner.
  4. Give your new creation a name.
  5. After you’ve saved your theme, you can apply it to a form by going to the Form Manager (click the “Forms” tab) and finding the form you want to add the theme to.
  6. On the right side of the page is a drop-down menu where you can select the name that you want to use for that form. Use the same method to apply themes to your reports from the Report Manager.

And as promised, cool add-ons!

Fonts: Modifying your font and font size can have some big payoffs. Maybe you’re making an employment application form, so you want to be extra sure that your users pay attention to your Field Instructions. Why not use a more powerful font, and make that text a little bigger?

Or maybe you’re making a wedding RSVP form, and you’d like it to look a touch more traditional, and handwritten by using a cursive font like this?

If you need more options, and you don’t mind working with custom CSS, check out how to use Google Fonts with Wufoo. Are you a little pickier when it comes to typography? No worries, we also support adding your own Typekit fonts to a Wufoo theme.

Backgrounds: To provide some contrast with the new fonts you just picked out, you’ll probably want to try changing your form’s background next. You can choose from one of the built-in patterns, choose a solid color, or even go transparent. For you adventure-seekers out there, you can even upload your own image to use. One thing to note is that the image you upload won’t stretch to fit the form.

Button: One more quick add-on/modification you might want to consider? Customizing your form’s Submit button. You can change the text to match what you’re using your form for, such as “Register Now” for an event registration, or “Sign me up!” for a mailing list. You can also substitute an image if you want something a little fancier.

Logo: The Wufoo logo at the top of your form can be changed to any image you’d prefer. You’ll need to host the image yourself, and for best results you’ll want it be hosted using SSL. More on this to come.

There you have it, form fans. Now you’ve got everything you need to start making some really creative ones. Stay tuned to the blog where we’ll be sharing even more tips on how to use and maximize our powerful Theme Designer. Theme on!

Psst! Don’t forget to take advantage of our brand new Wufoo Guides resource page.


3 Ways to Make Sure Your Wufoo Surveys Aren’t Terrible

By Johan Lieu · September 4th, 2014

Fast. Easy. Fun. That’s Wufoo for you. But not so fast. We’re also flexible. There are many ways you can use a Wufoo form. Take our Contact Form for example. Or the handy Newsletter Sign Up Form; the list goes on.

An even more useful (and flexible) way to use Wufoo? Create surveys. That’s right, with Wufoo you can easily create a survey and start gathering quality feedback from your customers, right away. And the more high quality feedback you receive, the more you can optimize the success and growth of your business. We’re big fans of making your lives easier and our Form Template gallery was created to do just that. Be sure to visit and get started with these pre-built SurveyTemplates designed to give you a jump- start on whipping up a truly sweet survey.

With that said, there are a couple of things to keep in mind—three quick tips to be exact—when creating a survey to ensure you’re collecting that high quality information from your customers.

1. The Likert Scale: Use Words, Not Numbers

“On a scale of 1 to 10, with 1 being the worst ice cream you’ve ever tasted and 10 being the best, how much did you enjoy our ice cream?” “Three.” Wait—what does “three” mean? People tend to think in words, not numbers—so you should ask them to express their opinions with scales that use words.

Rating scales (also known as Likert scales) are methodologically-sound sets of answers that help you measure the frequency, intensity, amount, quality, and probability of your respondents’ attitudes and behaviors.

img

Sure, you could use a rating scale based on a number from 1 (Strongly Disagree) to 4 (Strongly Agree), but when you put answers in words, you reduce the ambiguity between what a 2 means to the respondent versus a 3.

2. Know When To Use Closed-ended vs. Open-ended Questions

Now depending on the type of feedback you’re looking for, you might find yourself having to make the “difficult” choice between using a closed-ended question (e.g. specific answers) or an open-ended question (e.g. a text area field where a customer can write a longer answer).

If you’re looking for results that you can easily quantify, using closed-ended questions are generally your best bet. Asking people to choose from pre-specified answer choices will allow you to easily parse the results and give you data in simple percentages (e.g. “62 percent of customers are extremely likely to eat our ice cream again!”) that are more actionable and simpler to share.

However, if you’re looking for more nuanced responses and can afford to spend some time analyzing your results, an open-ended question might be the way to go. Opt for a text area field and you’ll give your customers the added advantage of sharing insights in their own words. It may take more time to parse through these answers since they’re free-form but because your customers were freely expressing themselves, chances are you’ll find more insightful and thoughtful answers than you normally would’ve collected using a closed-ended question type.

3. Be Cautious When Using Yes/No Questions

Another thing to watch out for when creating closed-ended questions is to cautiously use strict Yes/No answers. For example, say you have a question that looks like this:

Will you visit our ice cream shop again?

  • Yes
  • No

Depending on a multitude of things, people might answer the question differently. Now, if you had a question that looked like this:

How likely are you to visit our ice cream shop again?

  • Extremely likely
  • Very likely
  • Moderately likely
  • Slightly likely
  • Not at all likely

Then you’re in business. Avoid asking Yes/No questions when you’re dealing with shades of gray. Phrasing your closed-ended question like this gives respondents the ability to more easily and accurately answer the question when it isn’t a black and white one. It also gives you as the decision maker, even better data that you can act upon.

Now that’s not to say you should never use a Yes/No question. You should definitely use a Yes/No question if it’s measuring something absolute. For example, it’s totally fine to ask a Yes/No question if you’re asking someone, Have you ever eaten ice cream in their lives? There’s really no gray area there (and obviously the answer is “yes” because who’s never had ice cream?!) Just be sure to have all your ducks in a row and that you’re factual when planning to use a Yes/No question.


So with these 3 quick tips, we hope that you create even more awesome surveys with Wufoo, collect truly high quality information, get the feedback you need from your customers and make your business even more, well, awesome.

To help you get started, here’s a quick link to one of the most useful survey templates you should be using right now: the Customer Satisfaction Survey Template.

Have opinions or tips for your fellow Wufoo customers? Share below!


Wufoo Guides Available, Forums Shutting Down

By Johan Lieu · August 29th, 2014

On Tuesday, September 2nd, 2014 we’ll be shutting down the Wufoo forums. When Wufoo first launched, we were a small and lean team. We really relied on our amazing Wufoo community to help each other out with their questions that we were unable to answer in a timely fashion.

Since that time our wonderful community has grown, and so has our customer support team. So much so that we can now help customers without them having to post/search their questions/anwers in the forums and hope that someone can help them out. Now, we’re able to answer our customer’s questions and inquiries directly and in a blink of an eye (well, maybe not a blink, but pretty darn fast). We really pride ourselves on our customer support and would only shut down the forums if we knew our customer support quality was top notch, and it is.

Ahead of the planned shutdown of the forums, we’ve been hard at work creating walkthrough and how to articles to make sure the best forum threads are preserved. We’re proud to announce that you’ll be able to find these pieces of content in our newly launched Wufoo Guides section. In Wufoo Guides, you’ll find all kinds of articles ranging from the basic stuff, to how to customize your Wufoo forms and experience, and even advanced techniques to really create something custom and incredible. We’ll continually add more guides in the future, so if you’ve got a topic you’d like covered please let us know in the Comments below.

We know that some of our most loyal customers have been using Wufoo for a while now and have been on the forums for almost as long, and we’d like to say thanks for all the support. Thanks! And, please continue to be part of the community and engage on our Facebook page, Google+, LinkedIn and of course, on Twitter.

Form Onwards!


Wufoo Now Supports Coupons For Stripe Subscriptions

By Johan Lieu · August 27th, 2014

We recently added support for Stripe Subscription Billing and we’re really happy with the response we got from you guys; it’s been overwhelmingly positive. Stripe Subscriptions makes it super easy for Wufoo customers to create a payment form and create and charge their customers on a recurring basis. No more worrying about whether or not your customers have paid you this month; Wufoo and Stripe takes care of it all for you.

With that said, we’ve also got a lot of feedback that coupon support was sorely needed. So, that’s what we added. You’ll now be able to offer discounts on your subscription plans to your customers using Stripe Subscriptions by using Stripe Coupons! Now you can get really creative with the deals you’ll be able to offer to your customers and increase the number of customers who will purchase your subscriptions. Here’s how you setup coupons to work with Stripe Subscriptions.

How to Setup Coupons in Stripe

The first step you’ll need to take to add coupon support to your Stripe Subscription payment integration is to create some coupons in Stripe. Head over to the Stripe Dashboard and on the left hand navigation panel you’ll find a link named, appropriately, “Coupons”. Clicking this link will bring you to the coupons panel where we’ll be spending most of our time.

As you can see in the above screenshot, all of my previously created coupon codes are listed. It allows me to track what codes I have active and to let me effortlessly manage them all. The next thing we need to do is create a coupon. Do this by clicking the ”+ New” link in the top right. A modal dialog window will then appear to let you do just that. It looks like this:

This modal has a bunch of options, so we’ll quickly walk through them item by item here:

  • Percent off: This allows you to offer percentage based coupons, like 10% off. You input the number (sans % sign) of the percent that you want to offer. It has to be a whole number, no 5.5 or 3.4’s.
  • Amount off: In the event that you’d rather give a specific amount off for your coupons, this is where you’ll go. You can enter in any numerical value (sans $ sign) like 4.99 or 9.99. Note: You can only offer a percent off or an amount off but not both. Choose only one for your coupon.
  • Currency: The currency which you’d like to discount. It should match the currency of the plans that you are offering. For example, if your subscription is $10 USD a month, your coupon should also be in USD.
  • Duration: This is where you’ll select how long the coupon should be in effect. There are three options: Once, Multi-Month, Forever.
    • Once means the coupon discount will only apply to the initial charge of the subscription but subsequent subscription renewal charges are for the full amount. Good for offering an initial discount on the subscription.
    • Multi-Month means the coupon discount will apply for X amount of months. For example, if you select 3 months, the discount will apply for each of the first 3 months the subscription is renewed but not on month 4 and forward. Note that this will only work for monthly subscriptions.
    • Forever means the coupon discount will apply for the duration of your customer’s subscription plan. Every single time your customer’s subscription renews, the discount will be applied. Perfect for offering life time deals and other such promotions.
  • ID (Code): This is the actual coupon code text that your customers will type in during checkout to apply their coupon code. You can use numbers and letters but no symbols.
  • Max redemptions: If you desire to cap the number of times a single coupon can be used, you can do that here. Simply enter in a number and once the coupon has been redeemed that many times, it will expire.
  • Redeem by: If you’d rather cap the number of times a single coupon can be used by setting an expiration date, you can do that here. Simply select a date and your coupons will expire on that date. You can use this in conjunction with Max redemptions so you can expire coupon codes by both usage and date, whichever comes first.

And that’s how you setup a coupon. In my example, I’ve created a 20% off discount that works only once and given it the uninspiring name of “20PERCENT”. I’ve also decided to not have any max redemptions nor expire the code so it’ll be good forever. After clicking the “Create coupon” button, the coupon settings are saved and immediately set live. The next thing to do is setup my Wufoo form’s payment settings to start accepting coupons.

How to Setup Coupons in Wufoo

Before you setup Stripe coupons, you’ll first need to add Stripe Subscriptions to your form. You can use our Stripe Subscription announcement blog post we’ve previously written to do just that.

Now that you’ve got your form all set with Stripe Subscriptions, we can now setup our form to accept the coupon codes we created in Stripe. To do this, simply head to the Payment Settings for your form. Once you’re there, simply check the “Allow for Coupons” checkbox in Payment Options. Click “Save Settings” and you’re all set! Now your payment form is set to accept coupons from your customers. Easy, peasy.

Coupons In Action

If you’re curious about the experience your users and customers will have when checking out with coupons, this is the section for you. When your customers visit your Stripe Subscriptions payment form that have coupons enabled, they’ll now see a text box that allows them to enter in a coupon code to get a discount as shown here:

If an enterprising customer decides to try to enter in a code that either a) doesn’t exist or b) has expired, they’ll be informed of this as shown here:

And if your customer does enter in a valid coupon code, they’ll see something similar to this:

Depending on the type of coupon code (Once, Multi-Month, Forever) the message that appears in the Recurring Charge line item box will differ. In the screenshot above, the customer entered in a coupon code that is valid for their entire subscription (e.g. Forever) which is why the message says, “(This coupon is good forever).” Multi-Month coupons will say something along the lines of, “(For the next 3 months).” And single use (e.g. Once) coupons say nothing of the sort (as they shouldn’t).

And finally, when a customer successfully purchases a subscription with a valid coupon code, you’ll be able to view all subscription purchases for each coupon code within the Stripe Dashboard. Just visit the Coupon panel again, click the corresponding coupon code and you’ll see the list of customers who have used your code.


We’re really excited to announce this improvement to the Stripe Subscriptions payment integration and in the coming weeks we’ll be writing about the various ways you can use coupons to give your users better deals and get even more of them as paying customers. Got some notes, comments, or feedback? Feel free to leave it below!


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    The Wufoo Blog is the official online publication written by the developers of Wufoo about their online form builder, form-related technologies, and whatever else may fit their fancy—like robots.

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