You know the saying, Knowledge is power? Well, some pretty darn exciting things can happen for your business when you give your customers easy access to both. Guiding them in getting the help they need and finding answers quickly when burning questions about your product come up, empowers your customers even more. This is why having a robust knowledge base or help center in place is crucial.
Online help authoring tool, ProProfs Knowledgebase makes it simple to create an online help center for your products or services to live in. Support documents, FAQs, user guides, tutorials and more can be online in mere minutes.
Forget about complicated, time-consuming technical setup hassles and spend the time you’ve saved on super-charging your help center. With the added power of Wufoo, get ready indeed to take your help center to the next level–it’s the ideal location for pretty much all of the different form templates that Wufoo offers.
For example, add a customer satisfaction survey to get feedback on the quality of your products, services, and documentation. Pop in an elegant contact form so your customers know exactly how and where to reach out if they can’t find the answers they’re looking for. Last but not least, since revenue drives your business, why not embed a sales lead form into your site? Potential customers routinely look through online documentation as they evaluate and learn about a company. That’s the prime time to capture a new sales opportunity.
Adding Wufoo’s bug reports, feature requests, support tickets, satisfaction surveys, and other forms will remind your customers over and over that knowledge is indeed power.
In just 3 steps, you’ll be on your way.
To Use This Integration
1. You’ll need an account with Wufoo and an account with ProProfs Knowledgebase. Wufoo has both free and paid plans. Click here to see which of ProProfs Knowledgebase plans will work best for you and to sign up for a free 30-day trial.
2. Create a form in Wufoo that you want to use. If you don’t want to create one from scratch, choose from over 90 templates in the Form Gallery.
3. Follow these instructions, or if you prefer, kick back and enjoy this how-to treat for your eyes below.
All of us here at ProProfs are super pumped about this integration with our friends at Wufoo; big thanks to the entire team! Any questions or comments, please share them with me below.
Sameer Bhatia is the founder and CEO of ProProfs. To learn more about HelpIQ, please visit their site and get started with a free 30-day trial.
Interested in integrating with Wufoo? Be sure to check out our Ultimate Guide to Integrating with Wufoo.
Just signed up. Looks like this will work for our new knowledgebase we are trying to build. ThxPosted April 1st, 2014 by John Rice.
This is awesome. wufoo rocks!Posted April 1st, 2014 by Bob.