Planned Maintenance – Moving to the Monkey

Hey all, we’re planning to move our entire infrastructure over to the SurveyMonkey datacenter this Wednesday, beginning at 5:30pm PST.

[View all dates and times]

This move will impact your forms in a few ways:

– From 5:30pm to ~7:00pm, you will not be able to create new accounts, new forms, or upload files. All other existing features and forms will work.
– The entire site will be offline for approximately **15 minutes**. We anticipate this will start around 7:00pm – 7:30pm PST.

During the outage, your existing forms will show this downtime message. If you have any questions about the maintenance, don’t hesitate to send us a ticket.

We’re sorry for any inconvenience this causes — we hate bringing the site offline. We’re also really excited about the changes it will bring. Most importantly, we will have an entire in-house team handling networking, hardware and administration. We’ll improve our ability to proactively look at issues, and get thorough analysis when things go wrong. Additionally, the team has already begun optimizing our setup, so we’re anticipating everything will run faster and smoother.

Looking forward to seeing you on the other side.

The Wufoo Team

Comments

  • Everyone needs a hug and a pina colada after this! Great job! Aloha!

    Posted June 19th, 2012 by Toni.
  • Congratulations. Love Wufoo. Love SurveyMonkey. Great marriage.

    But why is this happening during evening primetime? It may be “after work hours”, but for a lot of us, our audience shows up in the evening. This sort of thing should be happening at midnight (or later).

    Posted June 19th, 2012 by Kari Chisholm.
  • Kari, what about Europeans? Wufoo is available in other countries other than USA!

    Posted June 19th, 2012 by Luke Daly.
  • I don’t anticipate this particular outage will affect me too much, but I just thought I’d add a “me, too” from Seoul, Korea. Your maintenance window will be 9:30 – 11:30am here.

    Posted June 19th, 2012 by Aaron Namba.
  • Don’t be nervous… you got this! No pressure or anything.

    Posted June 19th, 2012 by Wufoo Master.
  • Will this affect the website lay-out and interaction? Because that’s why i choose you over Surveymonkey 🙂

    Btw, in The Netherlands that will be 02:30 – 04:30 A.M.

    Posted June 19th, 2012 by Lennard Breevaart.
  • Hey Kari, we chose this time frame because it has the least customer impact. East coast US and London area are all sleeping, and West coast US is wrapping up the day. Our traffic slows down quite a bit around that time. Doing it around 7 instead of 9-10 gives us a buffer in case something goes wrong — we don’t want the maintenance to overlap into the next morning. We’re very sorry if this directly impacts you. We’re doing everything we can to make it as painless as possible.

    Posted June 19th, 2012 by Ryan Campbell.
  • Thanks, Ryan. I suppose that makes sense, and glad you’re doing it based on your traffic (and not, say, on your engineers’ social calendar — which I’ve seen certain unnamed companies do before. Things you notice when you watch ’em whine on Facebook…)

    Posted June 19th, 2012 by Kari Chisholm.
  • It seems that I still can’t duplicate new forms and it’s 8:24 PST. Is that true?

    Posted June 19th, 2012 by Michael Hyat.
  • Is this going to affect the sync with Device Magic?

    Posted June 19th, 2012 by James Jones.
  • We have problems with uploading images on our forms. Still problems with that?

    Posted June 19th, 2012 by Devo Kritzinger.
  • Since this update my ipad no longer trusts your site and it won’t let me. I’m using it on the app Kiosk Pro and every time I try to open it, it says “Error: The certificate for this site is untrusted.” It worked yesterday but not today and I really need to use it today! Anyone please help if you can!

    Posted June 19th, 2012 by Molly.
  • Hi Molly, we’re aware of this issue, and working on a fix. It seems to primarily impact iOS users. I don’t have an ETA for you just yet though. Sorry for the trouble!

    Posted June 19th, 2012 by Ryan Campbell.
  • is wufoo & short codes upgraded for wordpress 3.4?

    Posted June 19th, 2012 by Frank.

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