What's more important than getting new customers? Making sure they stay loyal to your brand for years to come. Use our customizable Net Promoter Score (NPS) Survey Template to learn how likely customers are to recommend you to others-then ask follow up questions to learn why they gave you a particular rating.
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Find out your Net Promoter Score calculation using our online Net Promoter Score questionnaire. Ask your customers how likely they are you to recommend your product to a friend or colleague, whether they'd use your product again, and if there is anything you could be doing better. Embed the NPS form into your website or send it in an email-then repeat your NPS survey regularly to track your progress over time.
Net Promoter and NPS are registered service marks of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
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