Customers often become frustrated when they can't find a simple way to provide a company with their feedback or concerns. If your business is in any way customer-oriented, then our online Customer Service Feedback Form Template is just what you need to gather all the essential comments, suggestions--and even complaints--necessary to better serve your customers. Plus, collecting regular feedback will help you track your progress over time to see if your customer service is improving.
What's in the Customer Service / Order Fulfillment?
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Use our customer service feedback form to get important information regarding your customers' perspective on your customer service order fulfillment process. In just 5 to 10 minutes, they can let you know how much time it took them to reach a customer service representative, how well the representative understood their inquiry, if they were able to handle their request adequately, and if it took more than one call to have their issue resolved. You'll also be able to find out if your customer service reps are knowledgeable, professional, and courteous--as well as what needs improvement--to streamline your entire customer service process.