Your Burning Questions Answered!

Wufoo QuestionsHi Form Friends! Hope your 2016 form building resolutions are off to an auspicious start. For me this year is going to be all about efficiency and making sure that I use my time wisely. With that in mind, I’ll answer two of our most common customer questions with the hope that you can absorb all that important info here and never have to worry about contacting us and waiting a few tantalizing hours for a response. So let’s get to it.

> Dear Support,

> Why isn’t all my data showing in report/excel export/datagrid?!

> Help me, Obi Wan Kenobi!

> Sincerely,
> Worried User

My Dear Padawan,

Not to worry–the force is with you! When you set up a datagrid on a report, that grid is set by default not to show all of the fields from your form. In order to make sure that all of the fields or the fields you want are showing properly, you will need to make changes to the widget settings for that datagrid The steps for making this change are as follow:

1. Login
2. Click on the Reports tab at the top of the page
3. Click on the Edit button for your report
4. Click on the Datagrid in the preview section of the report builder
5. The field checkboxes to display will open in the tab above
6. Select all fields or select individual fields to show
7. Save Report

ReportBuilderblog

You can learn more here.

Alternatively, you can click the “Allow User to View Columns Not Checked” button in the report settings — this will not add any more fields to the default datagrid, but anyone viewing the datagrid will be able to add them using the green plus sign attached to the grid within the report itself. Additionally, they will be included in an export of that report.

Wufoo Forms

Cheers,
Joss
Wufoo Support

> Wufoo Gurus,

> Why am I not receiving my notification emails?

> Namaste,
> Wufoo Yogi

Hi there,

Sorry to hear you’re not receiving Notification emails! Without having a link to the form, I have three guesses as to what could be happening here.

Check your notifications page to make sure that notifications are set to trigger. On the notifications page, the entries box should be ticked.

Wufoo Forms

Know that any form rules will override the notification settings. If you want the email addresses on the notification page to receive all notification emails, then you’ll want to add them to each of the form rules as well.
If all the above seem right, it is likely that a firewall is placing our email in a spam folder or blocking the notification entirely. We strongly recommend adding no-reply@wufoo.com and apache@wufoo.com to an email whitelist or “safe senders” list on your email server or account.

Additionally, we recommend trying the notifications with another email address not associated with your domain (such as a Gmail or Yahoo account) just to test if the problem is isolated to that particular email address or domain. If that works, you could set up an email forward from that address to the original address on your domain.

Hope this helps!

Best,
Joss
Wufoo Support

Even more questions for our wonderful Joss? Let her know below!

Comments

  • where’s the third question?

    Posted February 2nd, 2016 by Darek Jansen.
  • hi I am mohamad ichlas from jakarta

    Posted February 2nd, 2016 by mohamad ichlas.
  • This place has been one sandwich short of a picnic since the buyout if you ask me. There’s been about three (sorry two) new features since then, and the interface is going to be a recognised antique soon!

    Posted February 2nd, 2016 by Tom Mayers.
  • Question: Are there any plans to provide more tools for those of us with a hundred forms or more, specifically the ability to sort them, group them by client, group by notification recipient and more. Can the forms management interface be updated so that different items can be opened in new tabs like the rest of the internet.

    Can the forms manager be made properly responsive, not only because its 2016, but also so that the space which could be added can be utilised for more standard – inline – action icons rather than the eye-bending and will-sapping hover interface we have now.

    Posted February 2nd, 2016 by Tom Mayers.
  • …see….. tumbleweed

    Posted February 2nd, 2016 by Tom Mayers.
  • Why even have comments on if no one from Wufoo is reading? From the looks of Mohamad above, no one is even moderating! I can keep going with feature requests. Where’s the Google Anayltics integration? A/B testing? Partial submissions?

    Posted February 2nd, 2016 by Tom Mayers.
  • Number 5 in my occasional series, asking if anyone works at Wufoo

    Posted February 2nd, 2016 by Tom Mayers.
  • I

    Posted February 2nd, 2016 by Tom Mayers.
  • @Tom I’m not as spry as I used to be, so please accept my apologies for the delay. I took a look, and I see you’ve been with us for a while. We definitely appreciate that. We are always interested in what our users want to see, so please keep the requests coming! If you like, I can suggest sending them over to support@wufoo.com and we can get you a few more answers with a few less tumbleweeds. Thanks again for taking your time to join us.

    Posted February 2nd, 2016 by Cody Curry.
  • Hi Mohamad. I’m Cody from Portland. @Darek That’s a great question. Please allow me to calibrate our abacas and I’ll get back to you on this.

    Posted February 2nd, 2016 by Cody Curry.
  • @Darek Ok, calibration finished. You’re correct there are only two questions answered here, I’ve updated the post to reflect the truth. Thank you for keeping us honest!

    Posted February 2nd, 2016 by Cody Curry.
  • Everyone needs a hug.

    Posted February 2nd, 2016 by Mallika dey.

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