When we began the process to redesign the Share page (the artist formerly known as the Code Manager) our main objective was to simplify the user experience and interface for all Wufoo users, both new and experienced alike. Part of that process was to examine all of the sharing methods and see if we could focus down the page to the options that the vast majority of users were using and remove the ones that weren’t.
In short, we messed up.
After we announced the redesign, you guys let us know that the advanced options we removed in the effort to simplify the experience were integral to your workflows and with their removal your Wufoo experience suffered. The discussion was passionate and appreciated and we heard you guys loud and clear. Today, we just released an update to the Share page that returns the advanced features that you’re used to.
## Short Link
We’ve added back in the short, easy to read URL as another way to share a link to you form. Instead of the unique identifier for your form as part of the URL, this link contains the title of your form.
As always, if you change the title of your form, all previously shared short links to your form will no longer work and you’ll have to share the new link with the new title.
## Advanced Sharing Options
We’ve returned both the iframe embed option as well as the HTML/CSS download file for all users. Some of our more advanced and technical users require these features for their specific implementations of their Wufoo forms and now they are back.
## What We Learned
Finally, I’d like to talk about what we learned with this latest change to the Share page and how it’ll change our process going forward.
First, no matter what our data says regarding usage or engagement, we’ll strive to make sure that whenever we update Wufoo we make sure that we account for our power users who are taking their Wufoo accounts to the edge and have really technical implementations. We won’t be so heavy handed in simplifying Wufoo to the point that power users are left out in the cold.
Secondly, we’ll do a better job of communicating these changes to you guys. Both more clearly and earlier in the process. We’ll make sure that whenever we do push big changes to Wufoo, you’ll know about it well ahead of time. We’ve always tried our best to do this but it’s something we can and will continue to get better at. You guys deserve it.
Finally, this isn’t something we learned so much as a genuine thanks to the entire Wufoo community who gave us pointed, critical, and totally helpful feedback here on the blog, as well as on that them there social networks like Twitter and Facebook.
We *do* read every comment, tweet, and post from you guys and welcome all comments and criticism of what we’re doing here. We appreciate frank discussions about how to make Wufoo better and please know that we care a whole lot about making and keeping Wufoo awesome and the best form builder out there. Thanks again for all of your support and if you have any notes, comments, or questions, please let us know below.
Thanks for using Wufoo!
Thank you!! I’ve enjoyed wufoo for over a year. The experience has always been full of pleasant surprises – and FUN too! And then – oy with the redesigned Code page – the only major trust hit I felt against your service, and I was quite shaken. But the fact that you listened to us, cared, responded, and restored the features some of us really missed, and all in less than a week, is HUGE. You kinda spoiled us with those features, ya know. So, anyway, I say – trust restored. Thank you!Posted December 8th, 2014 by Mike Murphy.
Everyone needs a hug.Posted December 8th, 2014 by John.
wufoo Team — Thank you guys so much. While I’ve been publicly critical of the change you made, it’s clear that you’re listening and acting quickly on feedback. I’m a fan again!Posted December 8th, 2014 by Dustin Moore.
Even though I’m not a super technical user, I appreciate this response and the TONE of the response. When I first started using wufoo 3+ years ago, the staff were very engaged with the user community, very responsive even when features/fixes weren’t yet possible. Over the last few years communication seems to have waned and I missed that personalized touch. This tells me you ARE still listening to us!Posted December 8th, 2014 by Joy Hall Bryant.
This is an example of an excellent company giving excellent customer service – you proved once again that you care about your users. Thank you for returning the simple form-share links; they’re important for some of our clients, particularly users who feel a sense of mistrust of forms with long code-ish urls.Posted December 8th, 2014 by Diana.
But most of all, thank you for listening and for this posting about the shared discussion. I’ve already been promoting wufoo to colleagues and friends, and now even moreso.
Thanks for bringing back those options! One thing that would be so useful on the new share page is to add the ability to enter default values for fields that would populate the embed code and url with the default values, so it doesn’t need to be done manually. We currently use http://wufood.herokuapp.com/ to easily pre-populate a form, but built into the wufoo share page, plus doing the same for the embed snippet would be a real plus.Posted December 8th, 2014 by Bruce Zlotowitz.
Good news !
The HTML download is a very important feature for me, and it’s good to see that your team is listening to the users.Posted December 8th, 2014 by No.
Everyone needs a hug.Will you tell me if I am accepted for your job as transcriptionist?Posted December 8th, 2014 by Jane Perez-Bernard.
Kudos for listening and being responsive to your users and clients.Posted December 8th, 2014 by Scott Seeley.
Well said.Posted December 8th, 2014 by Todd Heslin.
Been using wufoo for over 7 years. I cannot believe it has been that long, but I will say I have never been disappointed. In fact, I use it more rigorously than I ever have for lots of my work. So thanks for all you do!Posted December 8th, 2014 by Angela Florez.
Hi guys, is there a way to add wufoo to a facebook page? The previous version of the share/code tab had this possibility that’s now lacking. Or am I looking in the wrong place?Posted December 8th, 2014 by Thijs.
Honesty is certainly the best policy and you guys have held your hands up and said you messed up – but more importantly, you rectified the situation and explained everything. I don’t know many others who would, so much kudos!
Found you guys on an excellent news site and won’t be looking back 🙂Posted December 8th, 2014 by Sazzy.
Everyone needs a hug.Posted December 8th, 2014 by Jane Perez-Bernard.
Everyone needs a hug. Hey, I am studying my errors from at-home-professions.edu, so that when I work for rev.com I’ll be fine.Posted December 8th, 2014 by Jane Perez-Bernard.
I love wufoo tools ever…Posted December 8th, 2014 by sunil kumar.