Make sure your customers are happy with the customer service offered by your e-commerce business. Since you can't see how they experience your products in person, use our easy online e-commerce survey so you see if you're meeting your customers' needs, and learn more about how your customer support team can help.
What's in the E-Commerce: Customer Service Evaluation?
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Was your customer service center easy to access? Were customers able to easily access your phone, fax, or online resources? Were customers satisfied with their overall experience? Our online survey gives you direct feedback on the performance of your customer service department, so you can generate new business, keep customers coming back for more, and ensure long-term customer satisfaction.