Here at Wufoo central, we subscribe to Kathy Sierra’s school of thought on making our documentation and manuals just as great for our existing users as the marketing materials we create for our potential users. And so in our never-ending quest to create some of the best documentation out there, we’d like to show off some great improvements and additions to the organization and structure of our support docs since our last major update last year.
Main Support Page
The new support page features clearly defined action items for getting help and a collection of the most frequently asked questions about Wufoo organized by application category.
The individual documentation pages now present an individualized table of contents and a mini FAQ about features and actions for that aspect of Wufoo. These pages have also been designed to be more scannable with more illustrations, screenshots and even movies where necessary.
New Support Request Form
It was time to upgrade our old bug tracker and provide a more structured support request system so we can better track and assign your inquiries internally. And yes, that’s just a good ol’ Wufoo form.
Sometimes the best way to help our users is to provide the tools needed to help themselves. With a little help from Google Custom Search, you can now get better and faster search results from information contained in our support documentation and forums.