1. What is Wufoo?
Wufoo is an online form builder that helps individuals and organizations create contact forms, design online surveys, and power event registrations so they can collect the data, invitations and online payments they need without writing a single line of code.
2. Why are we charging you?
For some of our plans, Wufoo charges a monthly subscription fee for the use of our online form hosting services. Either you or someone in your office probably signed up for one of these paid subscriptions.
3. Who signed up for this?
If you're not sure who signed up for a Wufoo account, we ask that you please ask around your office. Typically, a Wufoo account is created by an organization's IT or marketing department, but it could be created by anybody looking to collect information online.
4. Who are you guys?
Wufoo was created by Chris Campbell, Kevin Hale and Ryan Campbell. We've been around since January 2006 and was founded on the belief that forms were the starting point for building anything useful on the web. In 2011, we were acquired by SurveyMonkey and added to their family of products and services. You can learn more about the Wufoo Team and our company on our About page.
5. Still not sure why you're subscribed?
If you asked around and still can't find the person that signed up for Wufoo, we'd be happy to look up the email address associated with the Wufoo account so you can get in touch with them to see how they're using Wufoo. Just fill out our Wufoo Billing Request form and we'll get right on it.
5. Can I get a copy of the invoice?
Sure. In addition to emailing all invoices to the email address associated with the account creator, a copy of all past invoices can be accessed from your Wufoo account. Just login to Wufoo and then click on the Account tab at the top. A list of links to past invoices can found at the bottom of that page.
6. How do I cancel my account?
For security reasons, we do not handle account downgrades or cancellations over email. However, you can do this yourself. Just login to Wufoo and then click on the Account tab at the top. On that page, you'll be able to either downgrade to the Free plan or delete your account if you no longer need the data anymore. If you downgrade, you'll be able to hold on to any information you've collected, and if you delete the account, all information will be permanently removed. Note: This cannot be undone.